Occasional error message on a portable Windows Vista-based computer that wakes from sleep to perform network-related tasks: "STOP 0x0000007E"
On This PageSYMPTOMS
On a portable Windows Vista-based computer, you occasionally receive an error message that resembles the following:
STOP 0x0000007E(c0000005, 0, a16bb8d4, a16bb5d0)
This problem occurs if the following conditions are true:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
RESOLUTIONService pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:935791 (http://support.microsoft.com/kb/935791/) How to obtain the latest Windows Vista service pack Hotfix informationA supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site: http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451) Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista, x86-based versions
Windows Vista, 64-bit versions
STATUS Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1. MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 (http://support.microsoft.com/kb/816915/)
New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/)
Description of the standard terminology that is used to describe Microsoft software updates
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