The attachment is not displayed when you use Outlook 2003 to open an e-mail message that contains an attachment

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Article ID: 930468 - View products that this article applies to.
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SYMPTOMS

When you use Microsoft Office Outlook 2003 to open an e-mail message that contains an attachment, the attachment is not displayed. This problem occurs if the following conditions are true:
  • The mail server is running Microsoft Exchange Server 2007.
  • The e-mail message contains a Content-Disposition header that resembles the following header.
    Content-Type: image/jpeg; name="abc.JPG"
    Content-Disposition: inline; filename="abc.JPG"
Note You can identify the inline attachment by viewing the raw MIME of the e-mail message.

RESOLUTION

To resolve this problem, install Update Rollup 3 for Exchange Server 2007. For more information about Update Rollup 3 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 3 for Exchange Server 2007
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

WORKAROUND

To work around this problem, use one of the following methods:
  • In Outlook 2003, save the attachment locally, and then view the attachment.
  • Use Microsoft Office Outlook Web Access 2007 to view the attachment.
  • Use Microsoft Office Outlook 2007 to view the attachment.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
For more information about the Content-Disposition header, visit the following Web site:
http://www.ietf.org/

Properties

Article ID: 930468 - Last Review: August 31, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbexpertiseinter kbqfe KB930468

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