Error message in the Usbhub.sys process when you wake a Windows Vista-based computer from sleep or from hibernation: "STOP 0x00000044"

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Article ID: 930570 - View products that this article applies to.
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SYMPTOMS

When you wake a Windows Vista-based computer from sleep or from hibernation, you receive a "Stop 0x44" error message in the Usbhub.sys process. This error message resembles the following:
STOP 0x00000044(parameter1, parameter2, parameter3, parameter4)
MULTIPLE_IRP_COMPLETE_REQUESTS

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Hccoin.dll6.0.6000.205088,70405-Jan-200715:06x86
Update.mumNot Applicable2,71606-Jan-200702:55Not applicable
Usbccgp.sys6.0.6000.2050873,21605-Jan-200712:51x86
Usbd.sys6.0.6000.205085,88805-Jan-200712:50Not applicable
Usbehci.sys6.0.6000.2050838,40005-Jan-200712:50x86
Usbhub.sys6.0.6000.20508191,48805-Jan-200712:51x86
Usbhub.sys6.0.6000.20508191,48805-Jan-200712:51x86
Usbohci.sys6.0.6000.2050819,45605-Jan-200712:50x86
Usbport.sys6.0.6000.20508223,74405-Jan-200712:51x86
Usbuhci.sys6.0.6000.2050822,52805-Jan-200712:50x86
X86_usb.inf_31bf3856ad364e35_6.0.6000.20508_none_c9a3c39f2a6232b2.manifestNot applicable2,35606-Jan-200702:57Not applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20508_none_bc6dbc1c1f7d8099.manifestNot applicable5,38606-Jan-200702:57Not applicable
Windows Vista, 64-bit versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20508_none_25c25f22e2bfa3e8.manifestNot applicable2,35806-Jan-200703:00Not applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20508_none_188c579fd7daf1cf.manifestNot applicable5,38806-Jan-200703:00Not applicable
Hccoin.dll6.0.6000.2050810,75205-Jan-200715:40x64
Update.mumNot applicable2,71606-Jan-200702:55Not applicable
Usbccgp.sys6.0.6000.2050895,23205-Jan-200713:11x64
Usbd.sys6.0.6000.205087,55205-Jan-200713:11x64
Usbehci.sys6.0.6000.2050848,12805-Jan-200713:11x64
Usbhub.sys6.0.6000.20508266,24005-Jan-200713:11x64
Usbhub.sys6.0.6000.20508266,24005-Jan-200713:11x64
Usbohci.sys6.0.6000.2050824,06405-Jan-200713:11x64
Usbport.sys6.0.6000.20508257,02405-Jan-200713:11x64
Usbuhci.sys6.0.6000.2050828,67205-Jan-200713:11x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 930570 - Last Review: May 20, 2008 - Revision: 3.1
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbbug kbhotfixserver kbqfe kberrmsg kbprb kbexpertisebeginner KB930570

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