In Windows Vista or in Windows XP Service Pack 2 (SP2), when you try to access the files on a memory card in a networked printer's built-in memory card reader, you may receive an error message that resembles the following:
\\IP_Address\memory_card refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location.
You cannot print the files that are stored on the memory card.
When this problem occurs, you may be able to use Windows Photo Gallery or Windows Live Photo Gallery to open the files on the memory card. However, you cannot save a file to the memory card by using a different name.
The memory card reader may support any of the following memory cards in addition to other memory cards:
| • | CompactFlash Type I |
| • | CompactFlash Type II |
| • | IBM Microdrive |
| • | Memory Stick |
| • | Secure Digital MultiMediaCard (MMC) |
| • | xD Picture Card |
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Service pack information
To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 (http://support.microsoft.com/kb/935791/) How to obtain the latest Windows Vista service pack
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Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit (x86-based) versions
| File name | File version | File size | Date | Time | Platform |
|---|
| Kernel32.dll | 6.0.6000.20530 | 875,008 | 06-Feb-2007 | 03:39 | x86 |
| Update.mum | Not applicable | 2,658 | 06-Feb-2007 | 21:26 | Not applicable |
| X86_8d6afd7e8f012a1b02284591048198e4_31bf3856ad364e35_6.0.6000.20530_none_060d2bc2b80a3c59.manifest | Not applicable | 696 | 06-Feb-2007 | 21:26 | Not applicable |
| X86_a65933bf6493d2b289a8b58095cfc797_31bf3856ad364e35_6.0.6000.20530_none_a392d5094e963b68.manifest | Not applicable | 695 | 06-Feb-2007 | 21:26 | Not applicable |
| X86_microsoft-windows-kernel32_31bf3856ad364e35_6.0.6000.20530_none_9240cfd6725af10c.manifest | Not applicable | 4,839 | 06-Feb-2007 | 21:30 | Not applicable |
| X86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20530_none_6aac15732e0b561d.manifest | Not applicable | 975,772 | 06-Feb-2007 | 21:30 | Not applicable |
| Shell32-ppdlic.xrm-ms | Not applicable | 3,150 | 06-Feb-2007 | 03:22 | Not applicable |
| Shell32.dll | 6.0.6000.20530 | 11,314,688 | 06-Feb-2007 | 03:40 | x86 |
Windows Vista, 64-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|
| Kernel32.dll | 6.0.6000.20530 | 875,008 | 06-Feb-2007 | 03:39 | x86 |
| Update.mum | Not applicable | 2,658 | 06-Feb-2007 | 21:26 | Not applicable |
| X86_8d6afd7e8f012a1b02284591048198e4_31bf3856ad364e35_6.0.6000.20530_none_060d2bc2b80a3c59.manifest | Not applicable | 696 | 06-Feb-2007 | 21:26 | Not applicable |
| X86_a65933bf6493d2b289a8b58095cfc797_31bf3856ad364e35_6.0.6000.20530_none_a392d5094e963b68.manifest | Not applicable | 695 | 06-Feb-2007 | 21:26 | Not applicable |
| X86_microsoft-windows-kernel32_31bf3856ad364e35_6.0.6000.20530_none_9240cfd6725af10c.manifest | Not applicable | 4,839 | 06-Feb-2007 | 21:30 | Not applicable |
| X86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20530_none_6aac15732e0b561d.manifest | Not applicable | 975,772 | 06-Feb-2007 | 21:30 | Not applicable |
| Shell32-ppdlic.xrm-ms | Not applicable | 3,150 | 06-Feb-2007 | 03:22 | Not applicable |
| Shell32.dll | 6.0.6000.20530 | 11,314,688 | 06-Feb-2007 | 03:40 | x86 |
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
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For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 (http://support.microsoft.com/kb/816915/)
New file naming schema for Microsoft Windows software update packages
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates
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Help and Support
