You cannot access files on a memory card in a networked printer's built-in memory card reader, and you receive an error message in Windows Vista or in Windows XP SP2: "\\<IP_Address>\memory_card refers to a location that is unavailable"

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Article ID: 930618 - View products that this article applies to.
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SYMPTOMS

In Windows Vista or in Windows XP Service Pack 2 (SP2), when you try to access the files on a memory card in a networked printer's built-in memory card reader, you may receive an error message that resembles the following:
\\IP_Address\memory_card refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location.
You cannot print the files that are stored on the memory card.

When this problem occurs, you may be able to use Windows Photo Gallery or Windows Live Photo Gallery to open the files on the memory card. However, you cannot save a file to the memory card by using a different name.

The memory card reader may support any of the following memory cards in addition to other memory cards:
  • CompactFlash Type I
  • CompactFlash Type II
  • IBM Microdrive
  • Memory Stick
  • Secure Digital MultiMediaCard (MMC)
  • xD Picture Card

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit (x86-based) versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kernel32.dll6.0.6000.20530875,00806-Feb-200703:39x86
Update.mumNot applicable2,65806-Feb-200721:26Not applicable
X86_8d6afd7e8f012a1b02284591048198e4_31bf3856ad364e35_6.0.6000.20530_none_060d2bc2b80a3c59.manifestNot applicable69606-Feb-200721:26Not applicable
X86_a65933bf6493d2b289a8b58095cfc797_31bf3856ad364e35_6.0.6000.20530_none_a392d5094e963b68.manifestNot applicable69506-Feb-200721:26Not applicable
X86_microsoft-windows-kernel32_31bf3856ad364e35_6.0.6000.20530_none_9240cfd6725af10c.manifestNot applicable4,83906-Feb-200721:30Not applicable
X86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20530_none_6aac15732e0b561d.manifestNot applicable975,77206-Feb-200721:30Not applicable
Shell32-ppdlic.xrm-msNot applicable3,15006-Feb-200703:22Not applicable
Shell32.dll6.0.6000.2053011,314,68806-Feb-200703:40x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kernel32.dll6.0.6000.20530875,00806-Feb-200703:39x86
Update.mumNot applicable2,65806-Feb-200721:26Not applicable
X86_8d6afd7e8f012a1b02284591048198e4_31bf3856ad364e35_6.0.6000.20530_none_060d2bc2b80a3c59.manifestNot applicable69606-Feb-200721:26Not applicable
X86_a65933bf6493d2b289a8b58095cfc797_31bf3856ad364e35_6.0.6000.20530_none_a392d5094e963b68.manifestNot applicable69506-Feb-200721:26Not applicable
X86_microsoft-windows-kernel32_31bf3856ad364e35_6.0.6000.20530_none_9240cfd6725af10c.manifestNot applicable4,83906-Feb-200721:30Not applicable
X86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20530_none_6aac15732e0b561d.manifestNot applicable975,77206-Feb-200721:30Not applicable
Shell32-ppdlic.xrm-msNot applicable3,15006-Feb-200703:22Not applicable
Shell32.dll6.0.6000.2053011,314,68806-Feb-200703:40x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 930618 - Last Review: May 20, 2008 - Revision: 4.1
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Starter
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Live Photo Gallery
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
Keywords: 
kbautohotfix kbvistasp1fix kbwinliveportal kbwinvistapostrtmfix kbfix kbbug kbhotfixserver kbqfe kberrmsg kbexpertiseinter KB930618

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