Error message in the Microsoft SoftGrid Client when you try to start an application: "Error code: xxxxxx-xxxxxx06-0000000E"

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Article ID: 930633 - View products that this article applies to.
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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry

SYMPTOMS

You try to start an application by using the Microsoft SoftGrid Client. However, the application does not start, and you receive an error message that resembles the following:
The SoftGrid Client could not launch <application_name>.
An unexpected error was encountered. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx06-0000000E

The SoftGrid Client could not launch <application_name>.
Your SoftGrid data cannot be accessed. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx06-0000000E
The SoftGrid Client log file, Sftlog.txt, contains the following entry:

The SoftGrid client could not connect to a server because it encountered error xxxxxx06-0000000E trying to set up the data directory for this user.
The client was unable to connect to a SoftGrid server (rc xxxxxx06-0000000E)

CAUSE

This behavior can occur when the SoftGrid "user data" directory is inaccessible.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

The SoftGrid "user data" directory stores the user settings, the icons, and the message history. The path of the "user data" directory is defined in the UserDataDirectory registry value. The default value is %APPDATA%.

To resolve this issue, use Registry Editor to verify that the path of the SoftGrid "user data" directory is valid. To do this, follow these steps:
  1. From the SoftGrid Client, start Registry Editor.
  2. Locate and then expand the following subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Softricity\SoftGrid Client\CurrentVersion\Configuration
  3. Right-click UserDataDirectory, and then click Modify.
  4. Review and, if it is necessary, correct the path that is specified in the Value data box.
  5. Exit Registry Editor.
If you try to start an application and you do not have access to the path that is specified in the Value data box, the application will not start, and you will receive the errors that are mentioned in the "Symptoms" section.

Properties

Article ID: 930633 - Last Review: May 2, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
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