You experience a time-out and slow performance when you add or you update records in Microsoft Dynamics CRM 3.0 or in Microsoft Dynamics GP 9.0

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Article ID: 930851 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

You experience a time-out and slow performance when you use the Microsoft CRM Connector for Microsoft Dynamics GP to perform one of the following actions:
  • Add or update records in Microsoft Dynamics CRM 3.0 after the records have been integrated in Microsoft Dynamics GP 9.0
  • Add or update records in Microsoft Dynamics GP 9.0 after the records have been integrated in Microsoft Dynamics CRM 3.0
Additionally, the following error message is logged in the Application log on the Microsoft CRM Connector server:
Timeout expired. The timeout period elapsed.
Time-out error messages may also be logged in the Integration Monitor tool for Microsoft CRM Connector.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1603471,92022-Mar-200718:22x86
Crmmsg.dll1.2.3297.12316,08808-Dec-200622:06x86
Microsoft.mbsintegration.settingadminutils.dll3.0.343.102571,01627-Mar-200719:26x86
Mscrmcustom.dll3.0.5300.1603179,56021-Mar-200710:38x86
Microsoft.mbsintegration.settingadminutils.dll3.0.343.102571,01627-Mar-200719:26x86
Crmdbhotfix.dll3.0.5300.1603105,83222-Mar-200701:38x86
Crmhotfix.cdfNot Applicable37,82827-Mar-200720:00Not Applicable
Enablegpinboundcom.vbsNot Applicable57208-Dec-200622:06Not Applicable
Gpintwrapper.dllNot Applicable9,21621-Dec-200617:10x86
Kb925748_client.dll3.0.343.102579,20827-Mar-200719:31x86
Kb929438_client.dll3.0.343.102564,36027-Mar-200719:31x86
Kb930851_client.dll3.0.343.102567,94427-Mar-200719:57x86
Microsoft.mbsintegration.inboundinterface.dll3.0.343.101615,70402-Nov-200621:49x86
Microsoft.mbsintegration.setup.setuputils.dll3.0.343.101656,15202-Nov-200621:50x86
Mscrmcustom.dll3.0.5300.1603179,56021-Mar-200710:38x86
Shutdowngpinboundcom.vbsNot Applicable62908-Dec-200622:06Not Applicable
Int_datasync_copycrmaccounts.sqlNot Applicable7,10212-Mar-200701:29Not Applicable
Int_datasync_copycrmaddresses.sqlNot Applicable4,63912-Mar-200716:29Not Applicable
Int_datasync_copycrmcontacts.sqlNot Applicable8,34112-Mar-200716:29Not Applicable
Int_datasync_copycrminvoicedetails.sqlNot Applicable5,25512-Mar-200716:29Not Applicable
Int_datasync_copycrminvoices.sqlNot Applicable6,70612-Mar-200716:29Not Applicable
Int_datasync_copycrmpricelevels.sqlNot Applicable2,97512-Mar-200716:29Not Applicable
Int_datasync_copycrmproducts.sqlNot Applicable4,15012-Mar-200716:29Not Applicable
Int_datasync_copycrmproductsites.sqlNot Applicable2,94912-Mar-200716:29Not Applicable
Int_datasync_copycrmsalesorderdetails.sqlNot Applicable5,39312-Mar-200701:29Not Applicable
Int_datasync_copycrmsalesorders.sqlNot Applicable11,44312-Mar-200701:29Not Applicable
Int_datasync_copycrmsoptypes.sqlNot Applicable2,24412-Mar-200716:29Not Applicable
Int_datasync_copycrmuoms.sqlNot Applicable2,83112-Mar-200716:29Not Applicable
Int_datasync_copycrmuomschedules.sqlNot Applicable2,69112-Mar-200716:29Not Applicable
Int_datasync_copygpaddresses.sqlNot Applicable4,45512-Mar-200716:29Not Applicable
Int_datasync_copygpcustomers.sqlNot Applicable9,94012-Mar-200716:29Not Applicable
Int_datasync_copygpitems.sqlNot Applicable14,10812-Mar-200716:29Not Applicable
Int_datasync_copygppricelevels.sqlNot Applicable2,08412-Mar-200716:29Not Applicable
Int_datasync_copygpproductsites.sqlNot Applicable2,25312-Mar-200716:29Not Applicable
Int_datasync_copygpsoplines.sqlNot Applicable11,75712-Mar-200716:29Not Applicable
Int_datasync_copygpsops.sqlNot Applicable14,66712-Mar-200701:29Not Applicable
Int_datasync_copygpsoptypes.sqlNot Applicable1,85312-Mar-200716:29Not Applicable
Int_datasync_copygpuoms.sqlNot Applicable2,28812-Mar-200716:29Not Applicable
Int_datasync_copygpuomschedules.sqlNot Applicable2,31512-Mar-200716:29Not Applicable
Int_datasync_copytables_new.sqlNot Applicable8,17212-Mar-200716:29Not Applicable
Int_datasync_processcrmaccounts.sqlNot Applicable2,62712-Mar-200716:29Not Applicable
Int_datasync_processcrmaddresses.sqlNot Applicable3,06912-Mar-200716:29Not Applicable
Int_datasync_processcrmcontacts.sqlNot Applicable2,60012-Mar-200701:29Not Applicable
Int_datasync_processcrminvoicedetails.sqlNot Applicable2,07712-Mar-200716:29Not Applicable
Int_datasync_processcrminvoices.sqlNot Applicable2,32112-Mar-200716:29Not Applicable
Int_datasync_processcrmpricelevels.sqlNot Applicable2,00612-Mar-200716:29Not Applicable
Int_datasync_processcrmproducts.sqlNot Applicable2,29212-Mar-200716:29Not Applicable
Int_datasync_processcrmproductsites.sqlNot Applicable2,30612-Mar-200701:29Not Applicable
Int_datasync_processcrmsalesorderdetails.sqlNot Applicable2,14712-Mar-200716:29Not Applicable
Int_datasync_processcrmsalesorders.sqlNot Applicable3,43412-Mar-200701:29Not Applicable
Int_datasync_processcrmsoptypes.sqlNot Applicable2,26712-Mar-200716:29Not Applicable
Int_datasync_processcrmuoms.sqlNot Applicable2,20312-Mar-200716:29Not Applicable
Int_datasync_processcrmuomschedules.sqlNot Applicable2,52812-Mar-200716:29Not Applicable
Int_datasync_processgpaddresses.sqlNot Applicable2,04112-Mar-200716:29Not Applicable
Int_datasync_processgpcustomers.sqlNot Applicable4,21212-Mar-200716:29Not Applicable
Int_datasync_processgpitems.sqlNot Applicable2,41212-Mar-200716:29Not Applicable
Int_datasync_processgppricelevel.sqlNot Applicable1,95912-Mar-200716:29Not Applicable
Int_datasync_processgpproductsites.sqlNot Applicable2,02312-Mar-200701:29Not Applicable
Int_datasync_processgpsoplines.sqlNot Applicable2,51912-Mar-200716:29Not Applicable
Int_datasync_processgpsops.sqlNot Applicable3,11412-Mar-200716:29Not Applicable
Int_datasync_processgpsoptypes.sqlNot Applicable1,98512-Mar-200716:29Not Applicable
Int_datasync_processgpuoms.sqlNot Applicable2,87912-Mar-200716:29Not Applicable
Int_datasync_processgpuomschedules.sqlNot Applicable2,06712-Mar-200716:29Not Applicable
Int_datasync_copycrmaccounts.sqlNot Applicable6,89412-Mar-200716:29Not Applicable
Int_datasync_copycrmaddresses.sqlNot Applicable4,39512-Mar-200716:29Not Applicable
Int_datasync_copycrmcontacts.sqlNot Applicable8,13312-Mar-200716:29Not Applicable
Int_datasync_copycrminvoicedetails.sqlNot Applicable5,02412-Mar-200716:29Not Applicable
Int_datasync_copycrminvoices.sqlNot Applicable6,50012-Mar-200716:29Not Applicable
Int_datasync_copycrmpricelevels.sqlNot Applicable2,75012-Mar-200716:29Not Applicable
Int_datasync_copycrmproducts.sqlNot Applicable3,93812-Mar-200716:29Not Applicable
Int_datasync_copycrmproductsites.sqlNot Applicable2,69012-Mar-200716:29Not Applicable
Int_datasync_copycrmsalesorderdetails.sqlNot Applicable5,14812-Mar-200716:29Not Applicable
Int_datasync_copycrmsalesorders.sqlNot Applicable11,22612-Mar-200716:29Not Applicable
Int_datasync_copycrmsoptypes.sqlNot Applicable1,99412-Mar-200716:29Not Applicable
Int_datasync_copycrmuoms.sqlNot Applicable2,62212-Mar-200716:29Not Applicable
Int_datasync_copycrmuomschedules.sqlNot Applicable2,46812-Mar-200716:29Not Applicable
Int_datasync_copygpaddresses.sqlNot Applicable4,22512-Mar-200716:29Not Applicable
Int_datasync_copygpcustomers.sqlNot Applicable9,74012-Mar-200716:29Not Applicable
Int_datasync_copygpitems.sqlNot Applicable13,39612-Mar-200716:29Not Applicable
Int_datasync_copygppricelevels.sqlNot Applicable1,88412-Mar-200716:29Not Applicable
Int_datasync_copygpproductsites.sqlNot Applicable2,05112-Mar-200716:29Not Applicable
Int_datasync_copygpsoplines.sqlNot Applicable11,46512-Mar-200716:29Not Applicable
Int_datasync_copygpsops.sqlNot Applicable14,43712-Mar-200716:29Not Applicable
Int_datasync_copygpsoptypes.sqlNot Applicable1,63212-Mar-200716:29Not Applicable
Int_datasync_copygpuoms.sqlNot Applicable2,05712-Mar-200716:29Not Applicable
Int_datasync_copygpuomschedules.sqlNot Applicable2,11512-Mar-200716:29Not Applicable
Int_datasync_copytables_new.sqlNot Applicable7,69812-Mar-200716:29Not Applicable
Int_datasync_processcrmaccounts.sqlNot Applicable2,88012-Mar-200716:29Not Applicable
Int_datasync_processcrmaddresses.sqlNot Applicable3,35712-Mar-200716:29Not Applicable
Int_datasync_processcrmcontacts.sqlNot Applicable2,85712-Mar-200716:29Not Applicable
Int_datasync_processcrminvoicedetails.sqlNot Applicable2,34712-Mar-200716:29Not Applicable
Int_datasync_processcrminvoices.sqlNot Applicable2,58612-Mar-200716:29Not Applicable
Int_datasync_processcrmpricelevels.sqlNot Applicable2,27412-Mar-200716:29Not Applicable
Int_datasync_processcrmproducts.sqlNot Applicable2,55512-Mar-200716:29Not Applicable
Int_datasync_processcrmproductsites.sqlNot Applicable2,58212-Mar-200716:29Not Applicable
Int_datasync_processcrmsalesorderdetails.sqlNot Applicable2,42112-Mar-200716:29Not Applicable
Int_datasync_processcrmsalesorders.sqlNot Applicable3,70012-Mar-200716:29Not Applicable
Int_datasync_processcrmsoptypes.sqlNot Applicable2,53912-Mar-200716:29Not Applicable
Int_datasync_processcrmuoms.sqlNot Applicable2,46012-Mar-200716:29Not Applicable
Int_datasync_processcrmuomschedules.sqlNot Applicable2,79912-Mar-200716:29Not Applicable
Int_datasync_processgpaddresses.sqlNot Applicable2,28912-Mar-200716:29Not Applicable
Int_datasync_processgpcustomers.sqlNot Applicable4,43212-Mar-200716:29Not Applicable
Int_datasync_processgpitems.sqlNot Applicable2,95612-Mar-200716:29Not Applicable
Int_datasync_processgppricelevel.sqlNot Applicable2,18512-Mar-200716:29Not Applicable
Int_datasync_processgpproductsites.sqlNot Applicable2,24812-Mar-200716:29Not Applicable
Int_datasync_processgpsoplines.sqlNot Applicable2,79112-Mar-200716:29Not Applicable
Int_datasync_processgpsops.sqlNot Applicable3,36212-Mar-200716:29Not Applicable
Int_datasync_processgpsoptypes.sqlNot Applicable2,22512-Mar-200716:29Not Applicable
Int_datasync_processgpuoms.sqlNot Applicable3,12512-Mar-200716:29Not Applicable
Int_datasync_processgpuomschedules.sqlNot Applicable2,29512-Mar-200716:29Not Applicable
Createindexesfor930851.sqlNot Applicable48219-Mar-200716:43Not Applicable
Int_entinslink_getlinkedentityins.sqlNot Applicable1,45119-Mar-200716:43Not Applicable
Int_entins_getentitydefaultvalues.sqlNot Applicable1,08519-Mar-200716:43Not Applicable
Int_getappkeyofentity.sqlNot Applicable1,27519-Mar-200716:43Not Applicable
Int_getlinkedentityname.sqlNot Applicable1,03619-Mar-200716:43Not Applicable
Int_getlinkvalue.sqlNot Applicable1,88119-Mar-200716:43Not Applicable
Deleteindexesfor930851.sqlNot Applicable31519-Mar-200716:43Not Applicable
Int_entinslink_getlinkedentityins.sqlNot Applicable58319-Mar-200716:43Not Applicable
Int_entins_getentitydefaultvalues.sqlNot Applicable93019-Mar-200716:43Not Applicable
Int_getappkeyofentity.sqlNot Applicable73519-Mar-200716:43Not Applicable
Int_getlinkedentityname.sqlNot Applicable1,09719-Mar-200716:43Not Applicable
Int_getlinkvalue.sqlNot Applicable1,03919-Mar-200716:43Not Applicable

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.

Prerequisites

You must have the Microsoft Dynamics CRM Connector installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB925748$\Spuninst folder. For more information about the package installer for Windows software updates, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 930851 - Last Review: January 20, 2012 - Revision: 1.5
APPLIES TO
  • Microsoft Dynamics CRM Connector for Microsoft Dynamics GP
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB930851

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