Article ID: 930864 - Last Review: January 30, 2007 - Revision: 1.1

Event ID 64 is logged in the Application log on the Exchange 2007 server, and you receive the following error message when you try to access Outlook Web Access: "Outlook Web Access did not initialize"

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SYMPTOMS

When you try to access Microsoft Office Outlook Web Access in Microsoft Exchange Server 2007, you receive the following error message in the Web browser:
Outlook Web Access did not initialize. An event has been logged so that the system administrator can resolve the issue. Please contact technical support for your organization. Failed to access the Active Directory configuration settings for virtual directory "owa" under web site "My Default Web Site".
When you click Show Details, you see the following information:
Request

Url: https://localhost:443/owa/auth/error.aspx?url=https://localhost/owa/&reason=0

User host address: 127.0.0.1

 

Exception

Exception type: Microsoft.Exchange.Clients.Owa.Core.OwaInvalidConfigurationException

Exception message: Failed to access the Active Directory configuration settings for virtual directory "owa" under web site "My Default Web Site".

 

Call stack

 

Microsoft.Exchange.Clients.Owa.Core.OwaConfigurationManager.CreateAndLoadConfigurationManager() 

Microsoft.Exchange.Clients.Owa.Core.Globals.InitializeApplication() 

Microsoft.Exchange.Clients.Owa.Core.Global.ExecuteApplicationStart(Object sender, EventArgs e)

 

Inner Exception

Exception type: Microsoft.Exchange.Clients.Owa.Core.OwaInvalidConfigurationException

Exception message: Failed to access the Active Directory configuration settings for virtual directory "owa" under web site "My Default Web Site".

 

Call stack

 

Microsoft.Exchange.Clients.Owa.Core.Configuration..ctor(ADSystemConfigurationSession session, String virtualDirectory, String webSiteName, ADObjectId distinguishedName, Boolean isPhoneticSupportEnabled) 

Microsoft.Exchange.Clients.Owa.Core.OwaConfigurationManager.LoadConfiguration() 

Microsoft.Exchange.Clients.Owa.Core.OwaConfigurationManager.CreateAndLoadConfigurationManager()
Additionally, the following event is logged in the Application log on the server that is running Exchange 2007:

Event id: 64
Event Source: MSExchange OWA
Description: Failed to read and update the Outlook Web Access configuration settings. Virtual directory: "Virtual_Directory_Name". Web site: "Web_Site_Name". Error message: "Error_Message"

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CAUSE

Event ID 64 is logged when Outlook Web Access does not read and update configuration settings from the Active Directory directory service for the following:
  • The Outlook Web Access virtual directory
  • The Internet Information Services (IIS) Web site that is specified in the event description
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RESOLUTION

For more information about how to resolve this issue, visit the following Microsoft Web site:
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Exchange&ProdVer=8.0&EvtID=64&EvtSrc=MSExchange%20OWA&LCID=1033 (http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Exchange&ProdVer=8.0&EvtID=64&EvtSrc=MSExchange%20OWA&LCID=1033)
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REFERENCES

To search for information about any event that is logged in the event log, visit the following Microsoft Web site:
http://www.microsoft.com/technet/support/ee/ee_advanced.aspx (http://www.microsoft.com/technet/support/ee/ee_advanced.aspx)
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APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbexpertiseadvanced kbeventlog kberrmsg kberrorsandwarnings kbexchangeowa kbtshoot kbprb KB930864
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