You have a computer that is running Microsoft Windows XP Service Pack 2. You have one or more NTFS file system volumes on the computer. You have a third-party driver installed on the computer. When you try to open files on a NTFS file system volume, you may experience the following symptoms:

•	Your computer automatically restarts.
•	After you log on, you receive the following error message: Microsoft Windows The system has recovered from a serious error. A log of this error has been created. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous. To see what data this error report contains, click here. If the error message still appears, and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. Then, you see error signature information that may resemble the following: BCCode : 0000008E BCP1 : c0000005 BCP2 : f83ef720 BCP3 : a91e8844 BCP4 : 0 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
•	You receive the following "Stop" error message: A problem has been detected and Windows has been shut down to prevent damage to your computer Technical information: *** STOP: 0x0000008E (c0000005, f83ef720, a91e8844, 0) KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
•	An event ID 1003 entry with information that resembles the following is logged in the System log: Date: date Source: System Error Time: time Category: (102) Type: Error Event ID: 1003 User: N/A Computer: COMPUTER Description: Error code 0000008E, c0000005, f83ef720, a91e8844, 0. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000008E 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

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Notes

•	The symptoms of a Stop error vary according to your computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base: 307973 (http://support.microsoft.com/kb/307973/) How to configure system failure and recovery options in Windows
•	Four parameters (BCP1, BCP2, BCP3, and BCP4) are included in the error signature information and in the parentheses of the technical information for the Stop error. These parameters may vary according to the computer's configuration.
•	Not all Stop 0x0000008E errors are caused by the problem that is described in this article. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 834450 (http://support.microsoft.com/kb/834450/) "Stop 0x0000008E" error message in Win32k.sys when you use the keyboard to access a program menu in Windows XP
•	The parameter values in this error message may vary according to your computer's configuration. However, in this particular instance, the first parameter is always "C0000005."

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This problem occurs because the third-party driver may prevent you from opening files successfully on a NTFS file system volume. The NTFS file system volume expects a non-null value for stream control block (SCB). However, this value is null.

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Update information

To resolve this problem, install update 930916 by using Microsoft Update or the Microsoft Download Center. To use Microsoft Update, visit the following Microsoft Web site: The following file is available for download from the Microsoft Download Center:

Download the Update for Windows XP (KB930916) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=1F13FC08-CEF9-4A1D-9276-92D5E0963856)

Release Date: April 24, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Prerequisites

You have to install Microsoft Windows XP Service Pack 2 before you install this update.

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Restart requirement

You must restart your computer after you apply this update.

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Update replacement information

This update does not replace any other previously released updates.

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Registry information

To use one of the updates in this package, you do not have to make any changes to the registry.

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File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, 32-bit version

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Ntfs.sys	5.1.2600.3081	574,464	09-Feb-2007	11:10	x86	SP2	SP2GDR
Ntfs.sys	5.1.2600.3081	574,976	09-Feb-2007	11:23	x86	SP2	SP2QFE

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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