Article ID: 930916
You have a computer that is running Microsoft Windows XP Service Pack 2. You have one or more NTFS file system volumes on the computer. You have a third-party driver installed on the computer. When you try to open files on a NTFS file system volume, you may experience the following symptoms:
This problem occurs because the third-party driver may prevent you from opening files successfully on a NTFS file system volume. The NTFS file system volume expects a non-null value for stream control block (SCB). However, this value is null.
Update informationTo resolve this problem, install update 930916 by using Microsoft Update or the Microsoft Download Center. To use Microsoft Update, visit the following Microsoft Web site:
http://update.microsoft.comThe following file is available for download from the Microsoft Download Center:
Download the Update for Windows XP (KB930916) package now.
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Release Date: April 24, 2007
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
PrerequisitesYou have to install Microsoft Windows XP Service Pack 2 before you install this update.
Restart requirementYou must restart your computer after you apply this update.
Update replacement informationThis update does not replace any other previously released updates.
Registry informationTo use one of the updates in this package, you do not have to make any changes to the registry.
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, 32-bit version
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.