Error message when you try to install Windows Vista by using a computer's DVD drive: "Windows cannot install required files"

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Article ID: 930984 - View products that this article applies to.
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SYMPTOMS

When you try to install Windows Vista by using a computer's DVD drive, you may receive one of the following error messages:
Windows cannot install required files. Make sure all files required for installation are available, and restart the installation. Error code: 0x800706F8
Windows cannot install required files. Make sure all files required for installation are available, and restart the installation. Error code: 0x800703E6

CAUSE

This problem may occur if the DVD drive's firmware is either out of date or defective. For example, you may experience this problem if you use a Samsung SM-308B DVD drive or a Samsung SN-308B DVD drive.

Note Both the Samsung SM-308B DVD drive and the Samsung SN-308B DVD drive are used as components in the Combo drives that are installed in Dell computers.

RESOLUTION

To resolve this issue, obtain the appropriate firmware update for the computer's DVD drive. To do this, visit one of the following Dell Web sites, as appropriate for your circumstances:
http://support.dell.com
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=sm-308b&cat=sup
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=sn-308b&cat=sup&x=6&y=6
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

To work around this problem, install Windows Vista from a hard disk. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
928902 How to perform a flat installation of Windows Vista

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 930984 - Last Review: March 17, 2007 - Revision: 1.2
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Starter
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