This article describes how to use the Xbox Service Web site to register your console, set up a repair, check your warranty status, or check the status of an existing repair.

The Xbox Service Web site is located at the following address:

http://service.xbox.com (http://service.xbox.com)

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On the Xbox Service Web site, you can perform the following tasks for your Xbox 360 console or for your original Xbox console.

•	Register your console You can register your Xbox console to associate your console with your Windows Live ID and to save your contact information in our registration database.
•	Set up a repair If you are experiencing problems with your Xbox console, you can request a repair for a console that you have registered.
•	Check your warranty status You can check whether a console that you have registered is either in or out of warranty in addition to the expiration date of your warranty.
•	Check the status of an existing repair You can monitor the status of an existing repair request for your Xbox console. This includes shipping information.

This article describes how to use the Xbox Service Web site to perform these tasks.

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Register your console

Follow these steps to associate your Xbox 360 console or your original Xbox console with your Windows Live ID. You can also modify your customer information. This information includes your name, address, telephone number, and e-mail address. To register your device or to modify your information, follow these steps:

1.	Visit the Xbox Service Web site at http://service.xbox.com (http://service.xbox.com).
2.	Click Sign In.
3.	Type the e-mail address and the password for your Windows Live ID. Then, click Sign in. Note If you do not have a Windows Live ID account, click Register Now and follow the steps to create your account.
4.	To register your console, follow these steps: a. Click Register a new Device. b. Type the serial number of the console. To update your information, click Edit Customer to change your name, address, telephone number, or e-mail address. Note The console serial number is located on the back of the Xbox console. c. Click Submit.

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Set up a repair

After you have registered your console, you can request a repair for a console that is in your list of registered consoles. To request a repair, follow these steps:

1.	Visit the Xbox Service Web site at http://service.xbox.com (http://service.xbox.com).
2.	Sign in if you are not already signed in.
3.	In the Manage registered devices list, click the console that you want to repair.
4.	Click Request a new repair.
5.	Confirm your customer information on the confirmation screen. To make changes, click Edit Customer, or click Confirm to continue.
6.	Enter a description of the problem or details about why you are requesting the repair. This screen also shows the warranty status of the console. After you have entered the details, click Submit.
7.	Confirm your order on the confirmation screen. Based on your console type and your warranty status, the repair price may vary.
8.	The terms and conditions of the online repair process appear. If you agree to the terms, check to select the I agree to all the terms and conditions set forth above check box, and then click Place Order.
9.	After you place your order, you will receive a confirmation e-mail message within 24 hours. The message includes additional instructions about your repair order.

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Check the warranty status of your console

You can check whether a console that you have registered is either in or out of warranty in addition to the expiration date of your warranty. To check the status of your console warranty, follow these steps:

1.	Visit the Xbox Service Web site, http://service.xbox.com (http://service.xbox.com).
2.	Sign in if you are not already signed in.
3.	In the Manage registered devices list, click the console for which you want to check the warranty.
4.	Click View your Warranty Details in the list of options for your device.
5.	Review the information on the Warranty Status screen.

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Check the status of an existing repair

If you have an existing repair request on your console that you created on the Xbox Service Web site or by telephone with Xbox Customer Support, you can check the status of your repair online. To check the status of a repair, follow these steps:

1.	Visit the Xbox Service Web site at http://service.xbox.com (http://service.xbox.com)
2.	Sign in if you are not already signed in.
3.	In the Manage registered devices list, click the console for which you want to check the repair status.
4.	If you have an existing repair, click Review your repair status.
5.	Review the information on the Repair Status screen.

Note In addition to viewing the repair status online, you will receive e-mail updates about your existing repair request. If you have additional questions about the status of the repair, contact Xbox Customer Support.

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