Error message when you try to open an application in SoftGrid: "Error code: xxxxxx-xxxxxx01-00031008"

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Article ID: 931156 - View products that this article applies to.
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SYMPTOMS

When you try to open an application in Microsoft SoftGrid, the operation is unsuccessful. Additionally, you receive the following error message:
The SoftGrid Client could not launch the application you requested.
The command line included a file with an extension that the SoftGrid Client does not recognize. The application cannot be launched. Please check the command you specified and try again.
Error code: xxxxxx-xxxxxx01-00031008

CAUSE

This issue may occur if the following conditions are true:
  • The application name or version ends with a period (.) character.
  • The application name or version does not exist in the cache.

MORE INFORMATION

For example, this issue may occur in the following scenarios:
  • The application name and version in the cache is SoftGrid Example Application 7.0. The application is opened from the command line by using the following command:
    sfttray.exe "SoftGrid Example Application 7."
    However, the following command should be used instead:
    sfttray.exe "SoftGrid Example Application 7.0"
  • The application name and version in the cache is SoftGrid Example Application 7.0. The application is opened from a shortcut in which the target contains the following text:
    "C:\Program Files\Softricity\SoftGrid for Windows Desktops\sfttray.exe" "SoftGrid Example Application 7."
    However, the following text should be used instead:
    "C:\Program Files\Softricity\SoftGrid for Windows Desktops\sfttray.exe" "SoftGrid Example Application 7.0"
If the application name or version ends with a period and exists in the cache, this issue does not occur.

Properties

Article ID: 931156 - Last Review: April 12, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbexpertiseinter kbtshoot KB931156

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