Article ID: 931218 - Last Review: April 21, 2009 - Revision: 2.1 Error message when you try to open a link that has an .xnk file name extension in Outlook 2007: “Cannot open file”
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer. SYMPTOMSIn Microsoft Office Outlook 2007, you try to open a link to a Microsoft Exchange Server public folder shortcut that has an .xnk file name extension. When you do this, you may receive an error message that resembles one of the following error messages:
CAUSEThis behavior occurs because of increased security in Outlook 2007. By default, Outlook 2007 denies access to these files. WORKAROUNDWarning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk. To work around this behavior, create a link association between the .xnk file name extension and Outlook 2007. To do this, follow these steps. Important You should open or download only those .xnk files that are sent by a known source.
STATUS This behavior is by design.
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