You receive an error message when you try to open the Properties dialog box for a shared printer on a Windows Server 2003-based computer

Article translations Article translations
Article ID: 931318 - View products that this article applies to.
For a Microsoft Windows XP version of this article, see 924078.
Expand all | Collapse all

On This Page

SYMPTOMS

On a Microsoft Windows Server 2003-based computer, you to try to open the Printer Properties dialog box for a shared printer. This shared printer is connected to a Windows Server 2003-based domain controller. When you try to open this dialog box, you receive the following error message:
Function address address caused a protection fault. Some or all property page(s) may not be displayed.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
To resolve this problem, remove the printer and the associated printer driver, install the hotfix that is described in this article, and then reconnect to the shared printer.

Note To follow these steps, you must use an administrator account.
  1. Click Start, and then click Printers and Faxes.
  2. Right-click the printer, click Delete, and then click Yes to verify.
  3. On the File menu, click Server Properties.
  4. Click the Drivers tab.
  5. Click the driver for the associated printer, click Remove, and then click Yes to verify.
  6. Install the hotfix that is described in this article.

    Note You can also follow this step before you follow the other steps in this procedure.
  7. Connect to the shared printer.

Hotfix information

Prerequisites
To apply this hotfix, your computer must be running one of the following operating systems:
  • A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1) or Service Pack 2 (SP2)
  • An Itanium-based version of Windows Server 2003 with SP1 or SP2
  • An x64-based version of Windows
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Win32spl.dll5.2.3790.2862102,91216-Jan-200720:35x86SP1SP1QFE
Win32spl.dll5.2.3790.4006102,91216-Jan-200720:49x86SP2SP2QFE
Updspapi.dll6.3.4.1379,18427-Dec-200607:40x86NoneNot Applicable
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Win32spl.dll5.2.3790.2862171,52016-Jan-200722:08x64SP1SP1QFE
Win32spl.dll5.2.3790.4006171,52016-Jan-200722:15x64SP2SP2QFE
Updspapi.dll6.3.4.1462,12816-Jan-200722:19x64NoneNot Applicable
Windows Server 2003, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Win32spl.dll5.2.3790.2862283,64816-Jan-200722:08IA-64SP1SP1QFE
Win32spl.dll5.2.3790.4006283,64816-Jan-200722:14IA-64SP2SP2QFE
Updspapi.dll6.3.4.1655,15216-Jan-200722:18IA-64NoneNot Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx

Properties

Article ID: 931318 - Last Review: October 11, 2007 - Revision: 3.5
APPLIES TO
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
Keywords: 
kbwinserv2003sp2fix kberrmsg kbfix kbbug kbhotfixserver kbqfe kbprb kbexpertiseinter KB931318

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com