Article ID: 931350 - View products that this article applies to.
When you use Microsoft Entourage for Mac, you cannot connect to your mailbox on Microsoft Exchange Server.
This issue can occur when the URL that is used by Entourage to connect to Exchange Server is in the wrong format.
To resolve this issue, manually configure the Exchange Server account properties in Entourage. To do this, follow these steps:
This issue can occur when you cannot connect to the Exchange Server server by using its NetBIOS name. Entourage uses the NetBIOS name if you used the automatic Account Setup Assistant to configure the Exchange account.
You can also configure the Exchange account manually and then provide the NetBIOS name of the Exchange server to connect to the account. This procedure works if the following conditions are true:
When you try to automatically configure an account against a server that is running Exchange Server 2007, the NetBIOS name of the mailbox server is entered in the Exchange Server server field. This process causes the connection to fail. In order to make the connection work, you must provide the name of the Exchange Server 2007 computer that is serving in the Client Access Server role.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/842881/ )You cannot manually create a new Exchange Server e-mail account in Entourage 2004 for Mac
Article ID: 931350 - Last Review: Saturday, 10 September 2011 - Revision: 3.0
Contact us for more help