Article ID: 931402 - Last Review: October 15, 2007 - Revision: 1.2

Visio stops responding, or you receive a 0x0000008 Stop error message when you cancel the print job for a large Visio drawing in Windows XP

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SYMPTOMS

You use either Microsoft Office Visio 2007 or Microsoft Office Visio 2003 on a computer that is running Microsoft Windows XP. You start to print a large drawing in Visio. When you click Cancel in the Print dialog box to cancel the print job, you experience one or both the following symptoms:
  • Visio stops responding (hangs).
  • You receive a Stop error message that resembles the following:
    ***Stop: 0x0000008e (parameter1, parameter2, parameter3, parameter4)
    KERNEL_MODE_EXCEPTION_NOT_HANDLED
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CAUSE

This problem occurs in situations in which Windows XP incorrectly processes the cancel operation.
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RESOLUTION

To resolve this problem, apply the hotfix that is documented in the following article in the Microsoft Knowledge Base:
887589  (http://support.microsoft.com/kb/887589/ ) You receive a 0x0000008E Stop error message when you cancel a print job in Windows XP
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional, when used with:
    • Microsoft Office Visio Professional 2007
    • Microsoft Office Visio Standard 2007
    • Microsoft Office Visio Professional 2003
    • Microsoft Office Visio Standard 2003
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Keywords: 
kbexpertiseinter kbprint kbbug kbtshoot KB931402
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