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FIX: Only the internal storage is available when you synchronize content from Windows Media Player 11 to a Windows Mobile 5-based device with AKU 2.3 or a later AKU

Article ID: 931621 - View products that this article applies to.

SYMPTOMS

You try to synchronize content from Microsoft Windows Media Player 11 to a Microsoft Windows Mobile 5-based device with AKU 2.3 or a later AKU. When you do this, the phone connects. However, only the internal storage on the phone is available in Windows Media Player as a synchronization target.

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CAUSE

This issue occurs because the canonical name for Windows Mobile 5-based devices with AKU 2.3 and later AKUs is truncated in Microsoft Windows Media Device Manager. This hotfix eliminates a bug that causes this truncation to occur.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791

(http://support.microsoft.com/kb/935791/ )

How to obtain the latest Windows Vista service pack

Hotfix information

Download information

Windows Vista for x86-based computers (all languages)

The following files are available for download from the Microsoft Download Center:

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Download the Windows6.0-KB931621-x86.msu package now.

(http://download.microsoft.com/download/3/E/2/3E24B381-2F19-49E4-8B4D-522C7EAA1F86/Windows6.0-KB931621-x86.msu)

Windows Vista for x64-based computers (all languages)

The following files are available for download from the Microsoft Download Center:

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Download the Windows6.0-KB931621-x64.msu package now.

(http://download.microsoft.com/download/3/e/d/3ed6b477-6d06-47e6-a33d-0e843a932681/Windows6.0-KB931621-x64.msu)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591

(http://support.microsoft.com/kb/119591/ )

How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista for x86-based computers

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File name	File version	File size	Date	Time	Platform
Mswmdm.dll	11.0.6000.6325	311,296	16-Feb-2007	02:46	x86
Mswmdm.mof	Not Applicable	1,710	07-Jan-2007	06:06	Not Applicable
Wmdmlog.dll	11.0.6000.6325	31,744	16-Feb-2007	02:48	x86
Wmdmps.dll	11.0.6000.6325	36,864	16-Feb-2007	02:48	x86

Windows Vista for x64-based computers

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File name	File version	File size	Date	Time	Platform
Mswmdm.dll	11.0.6000.6325	391,168	16-Feb-2007	04:04	x64
Mswmdm.mof	Not Applicable	1,710	07-Jan-2007	06:15	Not Applicable
Wmdmlog.dll	11.0.6000.6325	37,376	16-Feb-2007	04:05	x64
Wmdmps.dll	11.0.6000.6325	117,248	16-Feb-2007	04:05	x64

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

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MORE INFORMATION

Typically, internal storage is small. However, external storage slots are frequently larger than the internal storage locations. Therefore, external storage is used more frequently for synchronizing media.

This issue does not appear to affect devices that run earlier versions of Windows Mobile. No other device class has similarly experienced this issue.

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