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Error message when you put a Windows Vista-based computer to sleep while a PPP connection is active: "STOP 0x0000009F"Article ID: 931671 - View products that this article applies to. On This PageSYMPTOMS You are using Point-toPoint Protocol (PPP) to connect to a network or to the Internet from a Windows Vista-based computer. If you put the computer to sleep while the PPP connection is active, the screen goes black. After approximately 10 minutes, your computer may restart, or you may receive a Stop error message that resembles the following:
STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4) DRIVER_POWER_STATE_FAILURE Alternatively, you are using PPP to connect to a network or to the Internet from a Windows Vista-based computer. When you are connected, if you try to install a firewall product or a VPN client software, the installation will fail. When your computer tries to sleep the screen goes black. After approximately 10 minutes, your computer may restart or you may receive a Stop error message that resembles the following:
STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4) DRIVER_POWER_STATE_FAILURE CAUSEThis problem may occur if you have installed or you are trying to install a Network Device Interface Specification (NDIS) Intermediate driver when you are using the PPP connection. NDIS Intermediate drivers are usually found in Firewall products and VPN client products. RESOLUTIONUpdate informationThe following files are available for download from the Microsoft Download Center:Collapse this image 
(http://www.microsoft.com/downloads/details.aspx?FamilyId=5754C17D-91A0-4DCA-AB86-16E09A5C717B)
Collapse this image
(http://www.microsoft.com/downloads/details.aspx?FamilyId=F7E230F0-51D1-4B47-A0F1-BE39961E39B5)
Release Date: March 27, 2007 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista, x86-based versionsCollapse this table
Windows Vista, 64-bit versionsCollapse this table
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATION
For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/
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New file naming schema for Microsoft Windows software update packages
824684
(http://support.microsoft.com/kb/824684/
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Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. PropertiesArticle ID: 931671 - Last Review: October 9, 2011 - Revision: 6.0 APPLIES TO
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