Error message when you put a Windows Vista-based computer to sleep while a PPP connection is active: "STOP 0x0000009F"

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Article ID: 931671 - View products that this article applies to.
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SYMPTOMS

You are using Point-toPoint Protocol (PPP) to connect to a network or to the Internet from a Windows Vista-based computer. If you put the computer to sleep while the PPP connection is active, the screen goes black. After approximately 10 minutes, your computer may restart, or you may receive a Stop error message that resembles the following:
STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE


Alternatively, you are using PPP to connect to a network or to the Internet from a Windows Vista-based computer. When you are connected, if you try to install a firewall product or a VPN client software, the installation will fail. When your computer tries to sleep the screen goes black. After approximately 10 minutes, your computer may restart or you may receive a Stop error message that resembles the following:
STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE
When this problem occurs, you may be using a traditional modem, an ADSL modem, or a cellular telephone to connect to a network or to the Internet.

CAUSE

This problem may occur if you have installed or you are trying to install a Network Device Interface Specification (NDIS) Intermediate driver when you are using the PPP connection. NDIS Intermediate drivers are usually found in Firewall products and VPN client products.

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:

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Download
Download the Update for Windows Vista (KB931671) package now.

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Download
Download the Update for Windows Vista 64-bit versions (KB931671) package now.

Release Date: March 27, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Cis.scpNot Applicable73307-Jan-200705:34Not Applicable
Kmddsp.tsp6.0.6000.2053838,40016-Feb-200702:41Not Applicable
Ndistapi.sys6.0.6000.2053820,48016-Feb-200702:00x86
Ndproxy.sys6.0.6000.2053848,64016-Feb-200702:00x86
Ndptsp.tsp6.0.6000.2053849,66416-Feb-200702:42Not Applicable
Package_1_for_kb931671~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,99316-Feb-200721:36Not Applicable
Package_2_for_kb931671~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77416-Feb-200721:36Not Applicable
Pppmenu.scpNot Applicable2,81507-Jan-200705:34Not Applicable
Rasbase-ppdlic.xrm-msNot Applicable3,08716-Feb-200703:01Not Applicable
Rascfg.dll6.0.6000.2053877,82416-Feb-200702:43x86
Rasctrnm.hNot Applicable1,81807-Jan-200705:35Not Applicable
Rasdiag.dll6.0.6000.2053852,73616-Feb-200702:43x86
Rasmxs.dll6.0.6000.2053832,76816-Feb-200702:43x86
Rasser.dll6.0.6000.2053822,01616-Feb-200702:43x86
Update.mumNot Applicable1,89716-Feb-200721:36Not Applicable
Wanarp.sys6.0.6000.2053861,95216-Feb-200702:00x86
X86_269e9ee2a614dfac0001e78fa4a74ba4_31bf3856ad364e35_6.0.6000.20538_none_fb36b19a73a32c8d.manifestNot Applicable69516-Feb-200721:36Not Applicable
X86_84da7f4a277c3867f131b5f5d660ce45_31bf3856ad364e35_6.0.6000.20538_none_21afc2027b785971.manifestNot Applicable69116-Feb-200721:36Not Applicable
X86_microsoft-windows-qos_31bf3856ad364e35_6.0.6000.20538_none_acd6557573acd4f9.manifestNot Applicable23,38216-Feb-200721:38Not Applicable
X86_microsoft-windows-rasbase_31bf3856ad364e35_6.0.6000.20538_none_0c6b54c69677782f.manifestNot Applicable71,22416-Feb-200721:38Not Applicable
Pacer.sys6.0.6000.2053870,14416-Feb-200701:59x86
Pacercnt.hNot Applicable3,01007-Jan-200705:31Not Applicable
Pacerprf.dll6.0.6000.2053815,36016-Feb-200702:42x86
Pacerprf.iniNot Applicable13,75007-Jan-200705:31Not Applicable
Traffic.dll6.0.6000.2053833,28016-Feb-200702:43x86
Wshqos.dll6.0.6000.2053813,82416-Feb-200702:43x86
Windows Vista, 64-bit versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_acc4c9534079536f44e9eccb4bcdadb1_31bf3856ad364e35_6.0.6000.20538_none_3d06802746d09e7c.manifestNot Applicable69516-Feb-200721:36Not Applicable
Amd64_b5ce9c3d385084c17b9ba09df7d1ffae_31bf3856ad364e35_6.0.6000.20538_none_09643b45146ca66b.manifestNot Applicable69916-Feb-200721:36Not Applicable
Amd64_microsoft-windows-qos_31bf3856ad364e35_6.0.6000.20538_none_08f4f0f92c0a462f.manifestNot Applicable23,42616-Feb-200721:42Not Applicable
Amd64_microsoft-windows-rasbase_31bf3856ad364e35_6.0.6000.20538_none_6889f04a4ed4e965.manifestNot Applicable71,32416-Feb-200721:42Not Applicable
Cis.scpNot Applicable73307-Jan-200705:35Not Applicable
Kmddsp.tsp6.0.6000.2053846,59216-Feb-200704:05Not Applicable
Ndistapi.sys6.0.6000.2053824,06416-Feb-200702:37x64
Ndproxy.sys6.0.6000.2053859,39216-Feb-200702:37x64
Ndptsp.tsp6.0.6000.2053859,39216-Feb-200704:07Not Applicable
Package_1_for_kb931671~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,00516-Feb-200721:36Not Applicable
Package_2_for_kb931671~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78416-Feb-200721:36Not Applicable
Pppmenu.scpNot Applicable2,81507-Jan-200705:35Not Applicable
Rasbase-ppdlic.xrm-msNot Applicable3,08716-Feb-200704:36Not Applicable
Rascfg.dll6.0.6000.2053892,16016-Feb-200704:08x64
Rasctrnm.hNot Applicable1,81807-Jan-200705:35Not Applicable
Rasdiag.dll6.0.6000.2053865,53616-Feb-200704:08x64
Rasmxs.dll6.0.6000.2053840,44816-Feb-200704:08x64
Rasser.dll6.0.6000.2053829,18416-Feb-200704:08x64
Update.mumNot Applicable1,89716-Feb-200721:36Not Applicable
Wanarp.sys6.0.6000.2053871,68016-Feb-200702:37x64
Pacer.sys6.0.6000.2053892,16016-Feb-200702:36x64
Pacercnt.hNot Applicable3,01007-Jan-200705:31Not Applicable
Pacerprf.dll6.0.6000.2053817,92016-Feb-200704:07x64
Pacerprf.iniNot Applicable13,75007-Jan-200705:31Not Applicable
Traffic.dll6.0.6000.2053839,42416-Feb-200704:08x64
Wshqos.dll6.0.6000.2053816,89616-Feb-200704:08x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 931671 - Last Review: October 9, 2011 - Revision: 6.0
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbvistasp1fix atdownload kbfix kbbug kbhotfixserver kbqfe kberrmsg kbexpertiseinter KB931671

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