Error message when you perform a scan by using a WSD-based scanner driver in Windows Vista: "A problem prevented Windows from saving the settings"

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Article ID: 931675 - View products that this article applies to.
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SYMPTOMS

When you perform a scan by using a "Web Services for Devices" (WSD)-based scanner driver, you may receive an error message that resembles the following:
A problem prevented Windows from saving the settings that you last used to scan a document or picture (last used settings profile).
You cannot create a new scan profile. Also, when you change the current scan profile, the changes and the current scan profile are lost.

CAUSE

This problem occurs because the WSD-based scanner driver does not support programmable brightness controls and programmable contrast controls.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Sti.dll6.0.6000.20549198,14403-Mar-200702:52x86
Update.mumNot applicable1,79105-Mar-200704:00Not applicable
Wiarpc.dll6.0.6000.2054932,76803-Mar-200702:52x86
Wiaservc.dll6.0.6000.20549451,58403-Mar-200702:52x86
Wiatrace.dll6.0.6000.2054912,80003-Mar-200702:52x86
X86_f52ea9499a8423b52c000da46146395e_31bf3856ad364e35_6.0.6000.20549_none_df4f5f7a1d842a0b.manifestNot applicable72405-Mar-200704:00Not applicable
X86_microsoft-windows-w..sition-coreservices_31bf3856ad364e35_6.0.6000.20549_none_31155854cf62c465.manifestNot applicable108,27905-Mar-200704:02Not applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_fb2f23e83a3740b3292604cb470222ef_31bf3856ad364e35_6.0.6000.20549_none_3969062ea5a3436a.manifestNot applicable72805-Mar-200704:00Not applicable
Amd64_microsoft-windows-w..sition-coreservices_31bf3856ad364e35_6.0.6000.20549_none_8d33f3d887c0359b.manifestNot applicable144,33505-Mar-200704:08Not applicable
Sti.dll6.0.6000.20549289,28003-Mar-200704:00x64
Update.mumNot applicable1,79105-Mar-200704:00Not applicable
Wiarpc.dll6.0.6000.2054941,47203-Mar-200704:01Not applicable
Wiaservc.dll6.0.6000.20549570,36803-Mar-200704:01x64
Wiatrace.dll6.0.6000.2054914,84803-Mar-200704:01x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 931675 - Last Review: May 20, 2008 - Revision: 3.1
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbbug kbhotfixserver kbqfe kbexpertisebeginner kbwinvistapostrtmfix KB931675

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