When you try to connect to a remote fax printer on a computer that is running Windows Vista Business or Windows Vista Enterprise, the fax installation fails, and you receive an error

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Article ID: 931704 - View products that this article applies to.
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SYMPTOMS

You try to connect to a remote fax printer on a computer that is running Windows Vista Business or Windows Vista Enterprise. However, the fax installation fails, and you receive an error.

CAUSE

This issue occurs because fax installation tries to install the fax feature by using the Windows Components Wizard (Sysocmgr.exe). By default, this fax feature is not installed in Windows Vista Business or in Windows Vista Enterprise.

WORKAROUND

To work around this issue, install the fax feature by using Programs and Features in Control Panel. To do this, follow these steps:
  1. Click Start, type programs and features in the Start Search box, and then press ENTER.
  2. Click Turn Windows features on or off, click to select the Windows Fax and Scan check box, and then click OK.

Properties

Article ID: 931704 - Last Review: March 17, 2007 - Revision: 1.2
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business 64-bit Edition
Keywords: 
kbexpertiseinter kbtshoot kbprb KB931704

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