Article ID: 931717 - Last Review: March 19, 2007 - Revision: 1.3

Routing an incoming fax to a shared printer fails in Windows Vista

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SYMPTOMS

When you try to route incoming faxes to a shared printer in Windows Vista, the print job fails.
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CAUSE

This issue may occur if the following conditions are true:
  • The computer that receives the incoming fax is logged on to the network in workgroup mode.
  • The shared printer is connected to a computer that uses domain credentials to connect to the network.
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WORKAROUND

To work around this issue, use one of the following methods:
  • Log on to the computer that receives faxes by using domain credentials.
  • Route faxes to a printer that is connected to the computer where the fax is received.
  • Route faxes to a printer that is available on the workgroup.
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APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
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Keywords: 
kbtshoot kbexpertiseinter kbprb KB931717
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