Article ID: 931719 - View products that this article applies to.
When you try to connect to a shared printer in Windows Vista, you receive the following error message:
You experience this behavior if the following conditions are true:
Windows cannot connect to the printer. The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers.
This problem occurs because Windows Vista does not support the installation of kernel mode printer drivers. Windows Vista only supports the installation of user mode printer drivers.
When you try to connect to a shared printer in Windows Vista, the following behavior occurs:
To work around this behavior, try to obtain and install a user mode printer driver on the Windows NT 4.0-based computer. If you cannot obtain the particular user mode printer driver, try to obtain a user mode printer driver that is compatible with the kernel mode printer driver that is hosted on the Windows NT 4.0-based computer. To obtain an updated printer driver for the print device, contact the printer manufacturer.
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For more information about the Point and Print feature, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/techinfo/overview/pointandprint.mspxThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 931719 - Last Review: March 17, 2007 - Revision: 1.4
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