Error message when you accept a meeting request in Outlook Web Access on Exchange Server 2007: "A problem occurred while trying to use your mailbox."

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

Expand all | Collapse all

SYMPTOMS

When you try to accept a meeting request in Microsoft Office Outlook Web Access, you receive the following error message:

A problem occurred while trying to use your mailbox. Please contact technical support for your organization.

If you click Copy error details to clipboard in the error message and then examine the error details, information that resembles the following is displayed:

Exception
Exception type: Microsoft.Exchange.Data.Storage.CorrelationFailedException
Exception message: Meeting message with subject Meeting request could not be correlated 
because the target was recurring master and meeting message is occurrence.

Call stack
Microsoft.Exchange.Data.Storage.MeetingMessage.GetCorrelatedItemInternal(Boolean cache) 
Microsoft.Exchange.Data.Storage.MeetingMessage.GetCorrelatedItem() 
Microsoft.Exchange.Data.Storage.MeetingMessage.UpdateCalendarItem()
Microsoft.Exchange.Clients.Owa.Core.MeetingUtilities.UpdateCalendarItem
(MeetingRequest meetingRequest)
Microsoft.Exchange.Clients.Owa.Premium.EditMeetingInviteEventHandler.NonEditResponseInternal
(Boolean sendResponse)
Microsoft.Exchange.Clients.Owa.Premium.EditMeetingInviteEventHandler.SendResponse()

This problem occurs if the following conditions are true:

You have a mailbox that is located on a Microsoft Exchange Server 2007 mailbox server.
You receive a recurring meeting request from a user who has a mailbox that is located on an Exchange 2003 mailbox server.
The user who sent you the recurring meeting request updates the meeting request to remove the recurrence. Then, the user resends the meeting request.

Back to the top

WORKAROUND

To work around this problem, have the user who sent the meeting request cancel the meeting request. Then, have this user send a new meeting request that has only a single occurrence.

Back to the top