FIX: BizTalk Adapter 2.0 for mySAP Business Suite may not release the connection to the SAP server as expected, and the messages may not be delivered

Consider the following scenario. You use Microsoft BizTalk Adapter 2.0 for mySAP Business Suite to send messages to an SAP server. A network issue occurs between BizTalk Adapter 2.0 for mySAP Business Suite and the SAP server. The SAP server sends a connection exception message to BizTalk Adapter 2.0 for mySAP Business Suite. In this scenario, BizTalk Adapter 2.0 for mySAP Business Suite may not release the connection to the SAP server as expected. Therefore, the messages may not be delivered to the SAP server as expected.

Additionally, an Error event that resembles the following may be logged in the Application log:

Event Type: Error
Event Source: BizTalk Server 2006
Event Category: BizTalk Server 2006
Event ID: 5749
Description:
A request-response for the "SOAP" adapter at receive location "receivelocation" has timed out before a response could be delivered.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have BizTalk Adapter 2.0 for mySAP Business Suite installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.