On a Windows Vista-based computer, the Sony VAIO Camera Capture Utility (VCCU) may not work correctly until you restart it

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Article ID: 931812 - View products that this article applies to.

Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows

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SYMPTOMS

When you start the Sony VAIO Camera Capture Utility (VCCU) on a Windows Vista-based computer, you may experience any of the following symptoms:
  • The camera preview feature displays a blue screen that contains no video from the camera.
  • The camera preview feature displays a black screen.
  • The Sony VAIO Camera Utility does not automatically start as expected when you start the VCCU.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable1,81819-Mar-200714:31Not Applicable
Usbvideo.sys6.0.6000.20560132,60818-Mar-200722:42Not Applicable
X86_usbvideo.inf_31bf3856ad364e35_6.0.6000.20560_none_2c5e6b55d6bb8671.manifestNot Applicable1,48719-Mar-200714:32Not Applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_usbvideo.inf_31bf3856ad364e35_6.0.6000.20560_none_887d06d98f18f7a7.manifestNot Applicable1,48919-Mar-200714:36Not Applicable
Update.mumNot Applicable1,81819-Mar-200714:31Not Applicable
Usbvideo.sys6.0.6000.20560166,78418-Mar-200723:14x64

WORKAROUND

To work around this problem, exit the VCCU utility, and then restart it. Or, exit the VCCU utility, and then restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 931812 - Last Review: May 20, 2008 - Revision: 3.3
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbhotfixserver kbqfe kbexpertiseinter kbwinvistapostrtmfix KB931812

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