Article ID: 931813 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
This article describes the known application-specific sequencing issues that occur when you use Microsoft Visio together with the SoftGrid Client. This article also describes methods to prevent or to resolve these issues.
Issue 1: When Microsoft Windows Installer is started on the SoftGrid Client, the Windows Installer dialog box is randomly displayedTo prevent this issue, use one of the following methods:
Issue 2: Every time you start Visio on the SoftGrid Client, the Activation Wizard is displayedTo prevent this issue, use one of the following methods:
Issue 3: The Visio directory cache is not built the first time that Visio is startedThe first time that Visio is started for each user, the Visio.bin directory cache file is created in the following location:
%UserProfile%\Local Settings\Application Data\Microsoft\VisioTo force the Visio directory cache to be built when Visio is started for the first time, use one of the following methods:
Issue 4: An instance of Microsoft Outlook that is locally installed on the SoftGrid Client displays an error message from VisioYou exit an instance of Outlook that is locally installed on the SoftGrid Client. You do this after you use the "Mail Recipient" feature in Outlook.
Note To access the "Mail Recipient" feature, create a new message in Outlook, click Send To on the File menu, and then click Mail Recipient.
When you do this, Outlook displays an error message from Visio.
To prevent Outlook from displaying this error message, add the <LOCAL_INTERACTION_ALLOWED> element to the .osd file between the <POLICIES> and </POLICIES> elements. Make sure that the <LOCAL_INTERACTION_ALLOWED> element is set to TRUE. An example of this code is as follows.
Issue 5: When Visio is started on the SoftGrid Client, Visio closes unexpectedlyWhen Visio is started on the SoftGrid Client, Visio closes unexpectedly. Additionally, you receive the following error message:
Additionally, the following events may be logged:
This application is not configured for this operating system
Event ID: 59
Event ID: 59
You may be unable to upgrade. In this case, to work around this issue, create the following directories locally on the SoftGrid Client:
Note The user who starts the application must have the file permissions that are required to create the directories.
An example of the code that is used to create these directories is as follows.