When your Zune device starts, a Zune logo and a progress bar appear. The progress bar may not move, and the logo or the progress bar may flash. The device stops responding, and the display may turn black, although the backlight turns on, and the screen is illuminated.
Try one or more of the following steps:
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1. Restart the Zune device. To do this, set the Hold switch to the unlocked position, and then press and hold the Back button Collapse this imageExpand this image | Collapse this imageExpand this image |
2. Let the battery in the Zune device drain completely. After the device turns off, connect the device to a power source by using a Zune Sync Cable.
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3. Restore the Zune device software. As a last resort, try to restore the Zune device software. When you restore your Zune device software, all content and the installed device software is removed. For more information, see the following article:
927001
(http://support.microsoft.com/kb/927001/
)
How to restore your Zune device software
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| 4. Send in the device for service. If the previous steps do not resolve the problem, visit the following Microsoft Web page to sign in and register your device:
On this Web site you can submit a request for service if your device is under warranty and if it qualifies for service
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