Error message when you update an e-mail activity in Microsoft Dynamics CRM 3.0: "SQL Server Timeout expired"

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Article ID: 931996
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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Symptoms

When you update an e-mail activity in Microsoft Dynamics CRM 3.0, Microsoft Dynamics CRM 3.0 stops responding. After about 30 seconds, you receive the following error message:
SQL Server Timeout expired. For more information, contact your system administrator.
For example, this problem occurs if you change the value in the Regarding field on an e-mail activity form.

This problem occurs if the following conditions are true:
  • The e-mail activity is created by another user.
  • The e-mail activity has been shared with you by another user.

Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 931996 - Last Review: June 21, 2014 - Revision: 3.0
Keywords: 
kbmbsemail kberrmsg kbhotfixserver kbqfe kbmbsmigrate KB931996

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