Error message when you try to play a movie file that has an .mov extension by using QuickTime 7 in Windows Vista: "STOP 0x1A MEMORY_MANAGEMENT"

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Article ID: 932094 - View products that this article applies to.
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SYMPTOMS

When you try to play a movie file that has an .mov extension by using QuickTime 7 in Windows Vista, you may receive a Stop error message that resembles the following:
STOP 0x0000001A (parameter1, parameter2, parameter3, parameter4)
MEMORY_MANAGEMENT

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Partmgr.sys6.0.6000.2052851,89602-Feb-200703:40x86
Update.mumNot applicable2,00802-Feb-200718:20Not applicable
X86_microsoft-windows-partitionmanager.d_31bf3856ad364e35_6.0.6000.20528_none_ef0a46b26bf2af40.manifestNot applicable70902-Feb-200718:20Not applicable
X86_microsoft-windows-partitionmanager_31bf3856ad364e35_6.0.6000.20528_none_e031d05cd66fa7b8.manifestNot applicable6,14902-Feb-200718:22Not applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-partitionmanager.d_31bf3856ad364e35_6.0.6000.20528_none_4b28e23624502076.manifestNot applicable71302-Feb-200718:20Not applicable
Amd64_microsoft-windows-partitionmanager_31bf3856ad364e35_6.0.6000.20528_none_3c506be08ecd18ee.manifestNot applicable6,15702-Feb-200718:29Not applicable
Partmgr.sys6.0.6000.2052862,13602-Feb-200705:31x64
Update.mumNot applicable2,00802-Feb-200718:20Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 932094 - Last Review: May 20, 2008 - Revision: 3.1
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kberrmsg kbfix kbhotfixserver kbqfe kbexpertisebeginner KB932094

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