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Error message when you try to start a 2007 Office program that was preinstalled on the computer: "You do not have a valid Microsoft Office 2007 license to use this application"

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Article ID:932122
Last Review:October 15, 2007
Revision:1.1

SYMPTOMS

You have a computer that has a 2007 Microsoft Office programs preinstalled. When you start the 2007 Office program, you receive the following error message:
progam_name is configured, but you do not have a valid Microsoft Office 2007 license to use this application. You will not be able to make changes to your data in progam_name. To stop this message from appearing when you start progam_name, you will need to obtain a valid Microsoft Office 2007 license or remove progam_name.

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CAUSE

This issue occurs if the original equipment manufacturer (OEM) has not run the Oem12.bat file to complete the installation of the 2007 Office program. When this occurs, the licensing information is not reset. Additionally, you do not have full use of the 2007 Office program.

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RESOLUTION

To resolve this issue, contact the computer manufacturer.

For information about how to contact the computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 (http://support.microsoft.com/kb/65416/) Hardware and software vendor contact information, A-K

60781 (http://support.microsoft.com/kb/60781/) Hardware and software vendor contact information, L-P

60782 (http://support.microsoft.com/kb/60782/) Hardware and software vendor contact information, Q-Z

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APPLIES TO
•Microsoft Office Accounting Professional 2007
•Microsoft Office Basic 2007
•Microsoft Office Home and Student 2007
•Microsoft Office Professional 2007
•Microsoft Office Small Business 2007
•Microsoft Office Access 2007
•Microsoft Office Excel 2007
•Microsoft Office InfoPath 2007
•Microsoft Office OneNote 2007
•Microsoft Office Outlook 2007
•Microsoft Office PowerPoint 2007
•Microsoft Office Publisher 2007
•Microsoft Office Visio Professional 2007
•Microsoft Office Visio Standard 2007
•Microsoft Office Word 2007

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Keywords: 
kberrmsg kbtshoot kbsetup kbprb kboem kbstartprogram kbexpertisebeginner KB932122

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