You cannot install some programs after you restore Windows Vista by using a Windows Complete PC Backup and Restore image

After you restore a Windows Vista-based computer by using a Windows Complete PC Backup and Restore image, you may be unable to install certain programs. When this problem occurs, you may receive the following error message:

This problem occurs because the Temp folder (%temp%) is not restored after you restore the backup. Typically, the Temp folder is found in the following location:

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

To resolve this problem after the problem has occurred

To resolve this problem after the problem has occurred, you must re-create the Temp folder. Also, you must make sure that the Temp folder has the correct permissions. To do this, follow these steps:

1. Click Start
   Collapse this imageExpand this image

   
   , click All Programs, and then click Accessories.
2. Right-click Command Prompt, and then click Run as Administrator.
   
   
   Collapse this imageExpand this image

   
   If you are prompted for an administrator password or confirmation, type your password or click Continue.
3. Type the following command at the command prompt, and then press ENTER:
   md %windir%\temp
   Note Leave the Command Prompt window open, because you must use it again.
4. Click Start
   Collapse this imageExpand this image

   
   , type %windir% in the Start Search box, and then click Windows in the Programs list.
5. Right-click the Temp folder, and then click Properties.
6. Click the Security tab, click Advanced, and then click Edit.
   
   
   Collapse this imageExpand this image

   
   If you are prompted for an administrator password or confirmation, type your password or click Continue.
7. Click to clear the Include inheritable permissions from this object's parent check box.
8. Click Remove, and then click OK.
9. You will receive two warning messages. Click Yes in each warning message.
10. Click OK two times to close the Advanced Security Settings dialog box and the folder properties dialog box.
11. Open the Command Prompt window again.
12. Type the following command at the command prompt, and then press ENTER:
    icacls %windir%\temp /grant "BUILTIN\Users:(CI)(S,WD,AD,X)" "BUILTIN\Administrators:(F)" "BUILTIN\Administrators:(OI)(CI)(IO)(F)" "NT AUTHORITY\SYSTEM:(F)" "NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)" "CREATOR OWNER:(OI)(CI)(IO)(F)"
    Note you must type the command on a single line exactly as it appears here, and you must include all quotation marks.

To prevent this problem

To prevent this problem, install the hotfix that is mentioned in this Microsoft Knowledge Base article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

Windows Vista, 64-bit versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: