After you restore a Windows Vista-based computer by using a Windows Complete PC Backup and Restore image, you may be unable to install certain programs. When this problem occurs, you may receive the following error message:
This problem occurs because the Temp folder (%temp%) is not restored after you restore the backup. Typically, the Temp folder is found in the following location:
To resolve this problem after the problem has occurred
To resolve this problem after the problem has occurred, you must re-create the Temp folder. Also, you must make sure that the Temp folder has the correct permissions. To do this, follow these steps:
1.
Click Start, click All Programs, and then click Accessories.
2.
Right-click Command Prompt, and then click Run as Administrator.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
3.
Type the following command at the command prompt, and then press ENTER:
md %windir%\temp
Note Leave the Command Prompt window open, because you must use it again.
4.
Click Start, type %windir% in the Start Search box, and then click Windows in the Programs list.
5.
Right-click the Temp folder, and then click Properties.
6.
Click the Security tab, click Advanced, and then click Edit.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
7.
Click to clear the Include inheritable permissions from this object's parent check box.
8.
Click Remove, and then click OK.
9.
You will receive two warning messages. Click Yes in each warning message.
10.
Click OK two times to close the Advanced Security Settings dialog box and the folder properties dialog box.
11.
Open the Command Prompt window again.
12.
Type the following command at the command prompt, and then press ENTER:
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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, click All Programs, and then click Accessories.
If you are prompted for an administrator password or confirmation, type your password or click Continue. 
