Frequently asked questions about the Windows Genuine Advantage Kit

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Article ID: 932301 - View products that this article applies to.
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SUMMARY

This article contains some frequently asked questions about the Microsoft Windows Genuine Advantage (WGA) Kit. The WGA Kit is available only for Microsoft Windows XP.

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Q1: How do I purchase the Windows Genuine Advantage Kit?

A1: You can purchase the Windows Genuine Advantage (WGA) Kit for Microsoft Windows XP Home Edition or for Microsoft Windows Professional online at a reduced price. The price is estimated at $99 for Windows XP Home Edition and $149 for Windows XP Professional. The WGA Kit is not available for Microsoft Windows XP Media Center Edition.

If you order the WGA Kit online, a new product key will be sent to you in e-mail when the payment is confirmed. You will also receive the Windows XP CD and media through postal mail within four to six weeks. However, you may not have to reinstall Windows XP.

The WGA Kit includes Service Pack 2 (SP2). You can also purchase a WGA legalization kit. To do this, visit the following Web site, and then start the validation process:
http://www.microsoft.com/genuine
After you receive the notification that the validation is unsuccessful, click Buy Now.

Q2: I have not received my Windows Genuine Advantage Kit product key. What should I do?

A2: To check the order status, refer to your order confirmation e-mail. If you did not receive the order confirmation e-mail or the new product key, contact Microsoft Customer Support at (1) (866) 530-6599.

Q3: How do I use the Windows Genuine Advantage Kit to install a genuine copy of Windows XP?

A3: To convert your counterfeit Windows XP software to a genuine copy of Windows XP by using a new product key, you must download and run the Windows Product Key Update Tool. You must use the same computer that you used to purchase the electronic license for Windows XP. To download the Windows Product Key Update Tool, visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?LinkId=45668
The Windows Product Key Update Tool will guide you through the process that converts the counterfeit Windows XP software to a genuine copy of Windows XP.

After you convert to the genuine Windows XP software, you are entitled to the support that is available from Microsoft for genuine Windows XP. For more information, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/support/default.mspx

Properties

Article ID: 932301 - Last Review: September 10, 2011 - Revision: 2.0
APPLIES TO
  • Customer Service and Support Information
  • Microsoft Windows Genuine Advantage
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition
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