When you try to connect to the Internet by using a dial-up or Point-to-Point Protocol over Ethernet (PPPoE) connection on a Windows Vista-based Media Center computer, you receive the following error message:
Can't Contact PC
This article will present step-by-step guidance to resolve this issue.
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When you try to connect to the Internet by using a dial-up or Point-to-Point Protocol over Ethernet (PPPoE) connection on a Windows Vista-based Media Center PC, the Xbox 360 console cannot connect, and you receive the following error message:
Can’t Contact PC
Your console can’t contact your PC with Windows Media Center. Make sure your PC is on and connected to the network.
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Sometimes, after a Windows Vista-based Media Center PC connects to a new network after setup, the correct firewall exceptions are not configured for the Media Center Extender in the Windows Firewall. When this occurs, the location type of the computer may change. If it does, you have to configure the firewall settings for the new location before the Xbox 360 console will be unable to connect.
Note You may also experience this behavior when you use a virtual private network (VPN) network connection.
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To work around this behavior, you'll have to configure the firewall exceptions for the Extender for the new location. To configure or verify the configuration of Windows Firewall, follow these steps:
| 1. | Click Start , type firewall.cpl in the Start Search box, and then press ENTER. |
| 2. | In the Navigation Pane, click Allow a program through Windows Firewall. If you are prompted for an administrator password or for confirmation, type the password, or click Continue. |
| 3. | On the Exceptions tab, locate and select Media Center Extenders, and then click OK. |
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