FIX: The encoder cannot use the Windows Media Audio 9 Voice codec after you install Windows Media Player 11 on a computer that uses Windows Media Encoder 9 Series

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Article ID: 932390 - View products that this article applies to.
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SYMPTOMS

After you install Microsoft Windows Media Player 11 on a computer that uses Microsoft Windows Media Encoder 9 Series, the encoder cannot use the Microsoft Windows Media Audio 9 Voice codec. When you try to encode a stream by using the Windows Media Audio 9 Voice codec, you receive the following error message:
0xC00D0BC3: An unexpected error occurred with the audio codec.

CAUSE

The encoder shares some DLLs with the Microsoft Windows Media Format 11 Software Development Kit (SDK) Runtime that is installed when you install Windows Media Player 11. An updated component provides more data than the Windows Media Audio 9 Voice codec expects.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

Download information

Windows Vista 64-bit version
The following file is available for download from the Microsoft Download Center:

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Download
Download the Windows6.0-KB932390-x64.msu package now.
Windows Vista 32-bit version
The following file is available for download from the Microsoft Download Center:

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Download
Download the Windows6.0-KB932390-x86.msu package now.
Microsoft Windows XP for x86-based computers (all languages)
The following file is available for download from the Microsoft Download Center:

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Download
Download the WindowsMedia11-KB932390-x86-INTL.exe package now.

Note This hotfix does not have a 64-bit version for Windows XP. This package installs the 32-bit version of this hotfix on the 64-bit version of Windows XP.
Microsoft Windows XP for x64-based computers (all languages)
The following file is available for download from the Microsoft Download Center:

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Download
Download the WindowsMedia11-KB932390-x64-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The international version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Wmspdmoe.dll11.0.5721.52101,329,15230-Jan-200714:20x86
Windows Vista 64-bit version
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File nameFile versionFile sizeDateTimePlatform
Wmspdmoe.dll11.0.6000.63331,329,15219-May-200702:47x86
Wmspdmoe.dll11.0.6000.63331,351,68019-May-200703:29x64
Windows Vista 32-bit version
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File nameFile versionFile sizeDateTimePlatform
Wmspdmoe.dll11.0.6000.63331,329,15219-May-200702:47x86

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Steps to reproduce the problem

  1. On a computer that is running Windows XP Service Pack 2 (SP2), install Windows Media Encoder 9 Series.
  2. Try to encode a stream by using the Windows Media Audio 9 Voice codec.

    You can encode the stream.
  3. Install Windows Media Player 11.
  4. Try to encode a stream by using the Windows Media Audio 9 Voice codec.

    You receive the error message that is mentioned in the "Symptoms" section.

Properties

Article ID: 932390 - Last Review: May 13, 2008 - Revision: 4.1
APPLIES TO
  • Windows Media Player 11
  • Windows Media Encoder 9 Series
Keywords: 
kbvistasp1fix atdownload kbtshoot kbfix KB932390

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