Event ID: 100 occurs after you install a Microsoft Antigen 9.0 for Exchange-based server

Article translations Article translations
Article ID: 932642 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You may experience one or more of the following symptoms after you install a Microsoft Antigen 9.0 for Microsoft Exchange-based server:
  • The following Event ID is logged in the Application log in the Event Viewer:

    Event ID: 100
    Category: Unknown
    Source: StatisticsManagerServer
    Type: Warning
    Message: The description for Event ID ( 100 ) in Source ( StatisticsManagerServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Fri Jan 05 09:37:04 2007 WARN Error hr=0x80040154 Class not registered

  • Virtual memory is increased in the Antigen Statistics Server service until the memory reaches the virtual memory limit.
  • Antigen sends messages to the debugger, and log files are constantly generated.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Antigen 9.0 for Exchange

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Antstatsserv.exe9.0.1055.68263,68009-Feb-200708:49x86
Statisticsmanager.dll9.0.1055.68456,70409-Feb-200708:49x86

Microsoft Antigen 9.0 for SMTP Gateways

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Antstatsserv.exe9.0.1055.68263,68006-Feb-200709:12x86
Statisticsmanager.dll9.0.1055.68456,70406-Feb-200709:12x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 932642 - Last Review: March 21, 2007 - Revision: 1.1
APPLIES TO
  • Microsoft Antigen for Exchange
  • Microsoft Antigen for SMTP Gateways
Keywords: 
kbautohotfix kbexpertiseinter kbqfe kbhotfixserver KB932642

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com