You receive an error message that states that a driver was not installed because of a file copy error in Windows Vista

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Article ID: 932814 - View products that this article applies to.
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SYMPTOMS

When you try to install a device driver in Windows Vista, you receive an error message that states that the driver was not installed because of a file copy error.

Note This message is generated by the driver's Setup program. The message is not generated by Windows Vista. Therefore, the error message text may vary.

This problem occurs if the following conditions are true:
  • The name of the user account or the path of the driver source contains quad-byte Unicode characters. For example, the current user name contains Chinese characters.
  • The driver package uses Lempel-Ziv (LZ) compression.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable2,65909-Feb-200711:09Not Applicable
X86_1e8051d60edd1225ca6d8ee316b9e86a_31bf3856ad364e35_6.0.6000.20533_none_d6b68c521d4510f8.manifestNot Applicable69609-Feb-200711:09Not Applicable
X86_93f0242f4d2a765a037a560a6449644b_31bf3856ad364e35_6.0.6000.20533_none_f9828801cb649c92.manifestNot Applicable69609-Feb-200711:09Not Applicable
X86_microsoft-windows-drvstore_31bf3856ad364e35_6.0.6000.20533_none_ef7a409e5f91e1ec.manifestNot Applicable7,50109-Feb-200711:12Not Applicable
X86_microsoft-windows-setupapi_31bf3856ad364e35_6.0.6000.20533_none_337b4523e24a8eb8.manifestNot Applicable19,53209-Feb-200711:12Not Applicable
Drvstore.dll6.0.6000.20533245,24809-Feb-200703:34x86
Setupapi.dll6.0.6000.205331,584,12809-Feb-200703:37x86
Setupapi.mofNot Applicable3,68907-Jan-200705:50Not Applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_1e8051d60edd1225ca6d8ee316b9e86a_31bf3856ad364e35_6.0.6000.20533_none_32d527d5d5a2822e.manifestNot Applicable69809-Feb-200711:09Not Applicable
Amd64_501625f06395e0a956bb4549675e0153_31bf3856ad364e35_6.0.6000.20533_none_696bacaa40c663de.manifestNot Applicable70009-Feb-200711:09Not Applicable
Amd64_6d6f2c6fb0a12a47c0218d4e2d386a63_31bf3856ad364e35_6.0.6000.20533_none_29e4db1ba24147a5.manifestNot Applicable70009-Feb-200711:09Not Applicable
Amd64_93f0242f4d2a765a037a560a6449644b_31bf3856ad364e35_6.0.6000.20533_none_55a1238583c20dc8.manifestNot Applicable69809-Feb-200711:09Not Applicable
Amd64_microsoft-windows-drvstore_31bf3856ad364e35_6.0.6000.20533_none_4b98dc2217ef5322.manifestNot Applicable7,53109-Feb-200711:16Not Applicable
Amd64_microsoft-windows-setupapi_31bf3856ad364e35_6.0.6000.20533_none_8f99e0a79aa7ffee.manifestNot Applicable19,58809-Feb-200711:16Not Applicable
Package_1_for_kb932814~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,67409-Feb-200711:09Not Applicable
Package_2_for_kb932814~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,45309-Feb-200711:09Not Applicable
Update.mumNot Applicable1,90909-Feb-200711:09Not Applicable
X86_microsoft-windows-drvstore_31bf3856ad364e35_6.0.6000.20533_none_ef7a409e5f91e1ec.manifestNot Applicable7,50109-Feb-200711:16Not Applicable
X86_microsoft-windows-setupapi_31bf3856ad364e35_6.0.6000.20533_none_337b4523e24a8eb8.manifestNot Applicable19,53209-Feb-200711:16Not Applicable
Drvstore.dll6.0.6000.20533310,78409-Feb-200704:54x64
Setupapi.dll6.0.6000.205331,935,87209-Feb-200704:57x64
Setupapi.mofNot Applicable3,68907-Jan-200705:50Not Applicable
Drvstore.dll6.0.6000.20533245,24809-Feb-200703:34x86
Setupapi.dll6.0.6000.205331,584,12809-Feb-200703:37x86
Setupapi.mofNot Applicable3,68907-Jan-200705:50Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 932814 - Last Review: May 16, 2008 - Revision: 3.1
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbhotfixserver kbqfe kbexpertiseinter KB932814

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