Error message when you start Windows Defender: "Windows Defender is turned off"

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Article ID: 932902



Windows Live OneCare is no longer available for sale

Existing subscribers will continue to be supported throughout the term of their subscriptions. Existing subscribers can reinstall by following the steps to download a trial, and can still add a PC to their existing OneCare circle.

Learn more about end of sale for OneCare.

On September 29th 2009, Microsoft introduced Microsoft Security Essentials, a FREE consumer anti-malware solution for Genuine Windows based PCs.

Learn more about Microsoft Security Essentials or download from Microsoft directly at: http://www.microsoft.com/security_essentials/default.aspx.



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Symptoms

You install Windows Live OneCare. When you manually start Windows Defender, you may receive an error message that resembles the following message:
Windows Defender is turned off. Windows Defender will not provide protection against harmful or potentially unwanted software and it will not send you alerts because it is off. To help protect your computer against harmful or potentially unwanted software, turn on and open Windows Defender.

Cause

This issue occurs because Windows Defender is disabled when you install Windows Live OneCare. Windows Live OneCare determines whether Windows Defender is enabled whenever you start the computer. If Windows Live OneCare finds that Windows Defender is manually enabled, Live OneCare will disable Windows Defender.
Note Windows Live OneCare includes the antispyware component of Windows Defender. Therefore, Windows Defender does not have to be running when Windows Live OneCare is running.

Properties

Article ID: 932902 - Last Review: April 10, 2013 - Revision: 3.0
Keywords: 
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Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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