Files from a Canon EOS 1D or 1DS camera may be corrupted after you use Windows Photo Gallery, Windows Live Photo Gallery, or Windows Explorer to edit the file metadata in Windows Vista or in Windows XP SP2

View products that this article applies to.

SYMPTOMS

When you use Windows Photo Gallery, Windows Live Photo Gallery, or Windows Explorer in Windows Vista or in Windows XP Service Pack 2 (SP2) to edit the metadata for an image file that uses the RAW image format, the file may be corrupted. The problem only occurs if the image file uses the TIFF image standard and was copied to the computer from either of the following digital SLR camera models:

Canon EOS 1D
Canon EOS 1DS

For example, this problem may occur in the following scenario:

In Windows Photo Gallery, Windows Live Photo Gallery, or in Windows Explorer, you right-click the image file, and then click Properties.
You click the Details tab, and then you change the information in any of the listed fields.

In this scenario, the file is truncated and cannot be restored. The image file can no longer be viewed.

Note The metadata of an image file includes the following items:

title
subject
author
date details

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

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Update information

To resolve this problem, download the update that is described in the following Microsoft Knowledge Base article:

938979 (http://support.microsoft.com/kb/938979/ ) An update is available that improves the performance and reliability of Windows Vista under certain circumstances

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

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MORE INFORMATION

For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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