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Article ID: 933421 - Last Review: April 4, 2007 - Revision: 2.2

Error message on an external monitor when you close the lid of a portable Windows Vista-based computer while a DVD is playing: "Windows Media Player cannot play this DVD"

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SYMPTOMS

Consider the following scenario:
  • You attach an external monitor to a Windows Vista-based portable computer.
  • In the Power Options item in Control Panel, you select the Do nothing option in the When I close the lid of my portable computer list.
  • You close the lid of the computer while a DVD is playing in Microsoft Windows Media Player 11.
In this scenario, you receive an error message that resembles the following:
Windows Media Player cannot play this DVD because there is a problem with digital copyright protection between your DVD drive, decoder and video card. Try installing an updated driver for your video card.
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WORKAROUND

To work around this problem, restart the DVD playback.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
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Keywords: 
kbqfe kbnofix kbbug kberrmsg kbprb kbexpertisebeginner KB933421
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