A USB composite device does not work after you disable and then enable the device in Device Manager on a computer that is running Windows Vista

View products that this article applies to.

SYMPTOMS

On a computer that is running Windows Vista, you use Device Manager to disable and then enable any child device of a USB composite device. When you do this, the child device may not start correctly. Additionally, you may receive an error message in Device Manager that resembles the following:

This device cannot start (Code 10)

This problem may occur if the USB composite device is plugged into the USB root hub of the host computer.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

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Hotfix information

To resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article:

934796 (http://support.microsoft.com/kb/934796/ ) Error message on a Windows Vista-based computer that is running a USB composite device: "STOP 0x000000FE"

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

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MORE INFORMATION

The problem was first discovered with USB camera composite devices.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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