Event ID 100 is logged in Antigen 9.0 for Exchange

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Article ID: 933544 - View products that this article applies to.
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SYMPTOMS

The following event is logged in the Application log on a server that is running Microsoft Antigen 9.0 for Exchange:

Event ID : 100
Category : Unknown
Source : StatisticsManagerServer
Type : Warning
Description: The description for Event ID (100) in Source ( StatisticsManagerServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Fri Jan 05 09:37:04 2007 WARN Error hr=0x80040154 Class not registered

CAUSE

This event is logged if the following conditions are true:
  • Antigen 9.0 for Exchange tries to create an instance of the Deployment Agent object.
  • There is no Deployment Agent on the server that is running Antigen 9.0 for Exchange.
In this situation, if you do not use the Antigen Enterprise Manager (AEM) in your environment, the Deployment Agent object cannot be automatically installed on the server. However, the code may enter the same code path whether the AEM Deployment Agent is installed or not. This behavior causes event ID 100 to be logged.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the hotfix will automatically stop and then restart any necessary services. If the services cannot be stopped, or if certain files are open, you may have to restart the computer to complete the hotfix installation.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Antigen 9.0 for Exchange

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sfxcab.exe9.0.1055.7039,42428-Feb-200702:16x86
Statisticsmanager.dll9.0.1055.70456,70428-Feb-200702:27x86

Antigen 9.0 for SMTP Gateways

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sfxcab.exe9.0.1055.7039,42428-Feb-200702:28x86
Statisticsmanager.dll9.0.1055.70456,70428-Feb-200702:32x86

WORKAROUND

To work around this problem, you can disable the virusOutbreakAlert function. To do this, follow these steps:
  1. Locate the Statistics.config file in the following folder:
    Driver:\Program Files\Microsoft Antigen for Exchange
  2. Use Notepad to open the Statistics.config file.
  3. Locate the virusOutbreakAlert code section, and then change the section to the following:
    <virusOutbreakAlert>
                    <enabled>1</enabled>
                    <hangoverTime>0</hangoverTime>
                    <slidingWindowLength>3600</slidingWindowLength>
                    <thresholdPercentage>0</thresholdPercentage>
                    <thresholdValue>30</thresholdValue>
                    <type>1</type>
    </virusOutbreakAlert>
    
  4. Save the Statistics.config file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 933544 - Last Review: March 28, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Antigen for Exchange
  • Microsoft Antigen for SMTP Gateways
Keywords: 
kbautohotfix kbqfe kbhotfixserver KB933544

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