Help and Support

Index.dat files are not deleted from the server when a user logs off a Terminal Services session to a Windows Server 2003-based computer

Article ID:933562
Last Review:March 30, 2007
Revision:1.1

SYMPTOMS

You configure roaming profiles for users on a Microsoft Windows Server 2003-based computer that is running Terminal Services. When a user logs off a Terminal Services session to that Windows Server 2003-based computer, Index.dat files are not deleted from the server.

Back to the top

CAUSE

This issue occurs if the following conditions are true:
The Domain Name System (DNS) Client service is disabled on the server.
Open file handles to the Index.dat files prevent the Index.dat files from being deleted from the server.

Back to the top

RESOLUTION

To resolve this issue, start the DNS Client service on the server. Additionally, configure the DNS Client service to start every time that the server starts. To do this, follow these steps:
1.Click Start, point to Administrative Tools, and then click Services.
2.Expand Services and Applications, and then click Services.
3.In the list of services, double-click DNS Client, click Automatic in the Startup type box, and then click Apply.
4.Click Start, and then click OK.

Back to the top

MORE INFORMATION

For more information about how to troubleshoot a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
840378 (http://support.microsoft.com/kb/840378/) Roaming profiles are not unloaded on a Windows Server 2003-based computer that is running Terminal Services

Back to the top


APPLIES TO
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Standard Edition (32-bit x86)

Back to the top

Keywords: 
kbtshoot kbexpertiseinter kbprb KB933562

Back to the top

Article Translations

 

Related Support Centers

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.