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A mail program cannot connect to an Exchange Server 2007 server by using SSL over SMTP port 587

Article ID: 933612 - View products that this article applies to.

SYMPTOMS

When a mail program tries to connect to a Microsoft Exchange Server 2007 server by using Secure Sockets Layer (SSL) over Simple Mail Transfer Protocol (SMTP) port 587, the connection cannot be completed.

This problem occurs if one of the following conditions is true:

You are running Windows Mail on a computer that is running Windows Vista.
You are running Outlook Express on a computer that is running Microsoft Windows XP with Service Pack 2.
You are running Outlook Express on a computer that is running Microsoft Windows Server 2003 with Service Pack 1.

Note By default, Exchange 2007 uses port 587 for SSL connections.

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CAUSE

This problem occurs because Outlook Express and Windows Mail use port 25 for SSL connections. By default, Exchange 2007 uses port 587 for SSL connections.

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RESOLUTION

To resolve this problem, apply the hotfix to the operating system on which you are running Outlook Express or Windows Mail.

Update for Windows XP (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=6E550476-68F5-493C-A40E-504EEF6001A2

(http://www.microsoft.com/downloads/details.aspx?FamilyId=6E550476-68F5-493C-A40E-504EEF6001A2)

Update for Windows XP x64 Edition (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=7DEA7920-C1BE-486E-90D3-33A4ECA6F501

(http://www.microsoft.com/downloads/details.aspx?FamilyId=7DEA7920-C1BE-486E-90D3-33A4ECA6F501)

Update for Windows Server 2003 (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=0E3D20C4-B5F5-4284-99D2-53283E86ECE2

(http://www.microsoft.com/downloads/details.aspx?FamilyId=0E3D20C4-B5F5-4284-99D2-53283E86ECE2)

Update for Windows Server 2003 for Itanium-based Systems (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=4ECE6408-2348-486C-8018-DB500054BAC3

(http://www.microsoft.com/downloads/details.aspx?FamilyId=4ECE6408-2348-486C-8018-DB500054BAC3)

Update for Windows Server 2003 x64 Edition (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=433FC423-E63E-4E97-A69D-126489A24018

(http://www.microsoft.com/downloads/details.aspx?FamilyId=433FC423-E63E-4E97-A69D-126489A24018)

Update for Windows Vista (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=A3757DBB-EE4D-45E7-85EB-AB2CD5935944

(http://www.microsoft.com/downloads/details.aspx?FamilyId=A3757DBB-EE4D-45E7-85EB-AB2CD5935944)

Update for Windows Vista for x64-based Systems (KB933612)

http://www.microsoft.com/downloads/details.aspx?FamilyId=80545881-2385-478A-92E6-6A2790FB1B8C

(http://www.microsoft.com/downloads/details.aspx?FamilyId=80545881-2385-478A-92E6-6A2790FB1B8C)

Windows Vista Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791

(http://support.microsoft.com/kb/935791/ )

How to obtain the latest Windows Vista service pack

Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008

For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -

http://technet.microsoft.com/en-us/library/dd335033.aspx

(http://technet.microsoft.com/en-us/library/dd335033.aspx)

Note: Currently, the list of hotfixes and security updates is available only in English.

Windows Vista hotfix information

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.