Antigen 9.0 cannot retrieve scan jobs, and e-mail messages begin to queue up in an active/passive cluster environment

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Article ID: 933639 - View products that this article applies to.
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SYMPTOMS

When you try to use Microsoft Antigen 9.0 in an active/passive cluster environment, Antigen cannot retrieve scan jobs. Additionally, e-mail messages begin to queue up.

When you view the ProgramLog.txt log file, you see error messages that resemble the following error messages:
"ERROR: Unexpected, RetrieveScanJobIdentifier could not find the index"
"ERROR: Problems retrieving ScanJob identifier from RegisterMonitor"
"ERROR: Internal error 3-9, method returned 0x8000ffff"

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Antigen 9.0 for Exchange

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File nameFile versionFile sizeDateTimePlatform
Antigenclient.exe9.0.1055.701,086,97628-Feb-200718:32x86
Antigenservice.exe9.0.1055.701,303,04028-Feb-200718:31x86
Antigenvsapi.dll9.0.1055.70205,31228-Feb-200718:31x86
Custom.dllNot applicable58,77628-Feb-200718:22x86
Sfxcab.exe9.0.1055.7039,42428-Feb-200718:22x86

Microsoft Antigen 9.0 for SMTP Gateways

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Antigenclient.exe9.0.1055.701,086,97628-Feb-200718:34x86
Antigenservice.exe9.0.1055.701,303,04028-Feb-200718:34x86
Custom.dllNot applicable58,77628-Feb-200718:32x86
Sfxcab.exe9.0.1055.7039,42428-Feb-200718:32x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 933639 - Last Review: September 23, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Antigen 9.0 for Exchange
  • Microsoft Antigen for SMTP Gateways
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbhotfixserver kbqfe kbprb KB933639

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