Article ID: 933684 - View products that this article applies to.
When you connect the Windows XP-based computer to a network and log on to a Windows XP-based computer, all files are unexpectedly removed from the local My Documents folder. These files are not restored until you synchronize the local My Documents folder.
You notice this problem if the following conditions are true:
This problem occurs when Client-Side Caching (CSC) queries the My Documents folder location from the following registry subkey:
When CSC queries the registry subkey to extract path of the local My Documents folder, CSC finds that the Personal value of the user is set to null by the Policy Maker snap-in. When the Personal value of the user is set to null, CSC believes that the local My Documents folder is not available. Therefore, CSC clears the local offline cache for the local My Documents folder.
After you install this hotfix, the path of the My Documents folder is stored in the following registry:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Microsoft Windows XP Service Pack 2 (SP2) installed.
Restart requirementYou have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
When this problem occurs, the following call stack is generated.
Article ID: 933684 - Last Review: August 29, 2007 - Revision: 2.1
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