The Safely Remove Hardware feature and the Windows Explorer "Eject" command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer

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Article ID: 933824 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You have an Apple iPod that is connected to a Windows Vista-based computer through a USB connection. Then, you disconnect the iPod from the computer. In this scenario, the data on the iPod may become corrupted.

This problem may occur if you use one of the following methods to disconnect the iPod:
  • You use the Safely Remove Hardware feature in the notification area to disconnect the iPod. Then, you disconnect the USB cable.
  • You use the Eject command in Windows Explorer to disconnect the iPod. Then, you disconnect the USB cable.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Update information

To resolve this problem, install update 936824.

The following files are available for download from the Microsoft Download Center:

Windows Vista, 32-bit versions
Collapse this imageExpand this image
Download
Download the 936824 package now.

Windows Vista 64-bit versions
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Download
Download the 936824 package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

WORKAROUND

If the data on the iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore your iPod to working condition.

Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on the Controls menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about this problem, visit the following Apple Web site:
http://docs.info.apple.com/article.html?artnum=305042
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 933824 - Last Review: September 23, 2011 - Revision: 11.0
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Starter
Keywords: 
kbvistasp1fix atdownload kbtshoot kbwinvistapostrtmfix kbexpertisebeginner kbprb KB933824

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