Article ID: 933884 - View products that this article applies to.
When you try to add a user as an optional attendee or as a required attendee to an appointment in Microsoft Dynamics CRM 3.0, you receive the following error message:
This problem occurs if the following conditions are true:
You do not have enough privileges to access the Microsoft CRM object or perform the requested operation. For more information, contact your system administrator.
General Failure in scheduling engine.
Access Is Denied.
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
(http://support.microsoft.com/kb/935364/ )Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM Server
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Installation informationInstall this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server and the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.
PrerequisitesYou must install Update Rollup 2 for Microsoft Dynamics CRM 3.0 before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/927751/ )Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
Restart requirementIf you are prompted, restart the computer after you install the hotfix.
Removal informationTo remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB933884$\Spuninst folder.You cannot remove this hotfix.
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards
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