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The fields that have the OnChange event enabled are unavailable in the Edit Multiple Records window in Microsoft Dynamics CRM 3.0

Article ID: 933898 - View products that this article applies to.

SYMPTOMS

When you edit multiple records in the Edit Multiple Records window in Microsoft Dynamics CRM 3.0, the fields that have the OnChange event enabled are unavailable. This problem occurs if you have installed Update Rollup 1 for Microsoft Dynamics CRM 3.0.

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CAUSE

This problem occurs because Microsoft Dynamics CRM 3.0 disables fields that have the OnChange event enabled in the Edit Multiple Records window. The program disables these fields to prevent the OnChange event from causing errors.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

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WORKAROUND

To work around this problem, manually enable the fields that have the OnChange event enabled. The following example indicates how to enable the parentaccountid field.

To enable the parentaccountid field, follow these steps:

Export customization of the account. To do this, follow these steps:
1. In the Microsoft Dynamics CRM 3.0 Web client, click Settings, click Customization, and then click Export Customizations.
2. Click Account, click Export Selected Customizations on the More Actions menu, click OK, and then save the exported file as the AccountCustom.xml file.
Open the AccountCustom.xml file by using Notepad.

In the AccountCustom.xml file, change a line in the label description="Parent Account" section as follows:
Existing line

<event name="onclick" application="true" active="true"> <event name="onchange" application="true" active="true">

Replace line

<event name="onclick" application="true" active="true" BehaviorInBulkEditForm="Enabled">
<event name="onchange" application="true" active="true" BehaviorInBulkEditForm="Enabled">

Save the changed file.
Import the changed AccountCustom.xml file. To do this, follow these steps:
1. Click Settings, click Customization, and then click Import Customizations.
2. In the Import File box, enter the path of the changed AccountCustom.xml file, and then click Upload.
3. Click Account, and then click Import Selected Customizations on the More Actions menu.
Publish the customizations. To do this, follow these steps:
1. Click Settings, click Customization, and then click Customize Entities.
2. Click Account, and then click Publish.

Note You can use a similar procedure to enable other fields.

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MORE INFORMATION

For more informationUpdate Rollup 1 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:

922815

(http://support.microsoft.com/kb/922815/ )

Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

For more information about a problem that occurs when you try to bulk edit in Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:

913645

(http://support.microsoft.com/kb/913645/ )

The "Parent Account" and "Parent Customer" fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

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