The HelpSvc.exe process uses approximately 95 percent of the CPU resources on a computer that is running Windows Server 2003

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Article ID: 933993 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Microsoft Windows Server 2003, the HelpSvc.exe process uses approximately 95 percent of the CPU resources. Also, the HelpSvc.exe process uses between 70 megabytes (MB) and 130 MB of the memory resources.

CAUSE

This problem may occur if the %WINDIR%\PCHEALTH\HELPCTR\Config\dataspec.xml file contains an outdated Windows Management Instrumentation (WMI) query.

RESOLUTION

To resolve this problem, install Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 SP2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

WORKAROUND

To work around this problem, follow these steps:
  1. Create a backup copy of the following file:
    %WINDIR%\PCHEALTH\HELPCTR\Config\dataspec.xml
  2. Open the %WINDIR%\PCHEALTH\HELPCTR\Config\dataspec.xml file by using a text editor, such as Notepad.
  3. Locate the following entry:
    <WQL Namespace="root/cimv2" Class="Win32_ProgramGroup">Select GroupName, Name, 
    UserName FROM Win32_ProgramGroup</WQL>
  4. Modify this entry as follows:
    <WQL Namespace="root/cimv2" Class="Win32_LogicalProgramGroup">Select GroupName, 
    Name, UserName FROM Win32_LogicalProgramGroup</WQL>
  5. Save the changes to the file, and then exit the text editor.

Properties

Article ID: 933993 - Last Review: October 11, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
Keywords: 
kbtshoot kbprb KB933993

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